Job Summary/Position Overview:

The Business Office Manager serves on the community’s leadership team and is responsible for all business office and oversight of HR administrative functions in the community, including revenue cycle management, accounts payable, personnel and office administration. Developing and maintaining an organized system to meet time sensitive deadlines is a top priority, as is maintaining a high level of customer and staff satisfaction and a safe environment for residents and staff. The Business Office Manager complies with all Arbor Company requirements as well as local, state and federal regulations. The position requires the ability to multi-task and independently handle numerous time sensitive obligations with skill and judgment with minimal supervision.

Success in this role is measured by:

• Accurately meeting time-sensitive deadlines for billing, collections, payroll, and accounts payable
• Maintaining a clean accounts receivableaging
• Streamlined hiring and orientation process with accurate and complete documentation
• High degree of resident, family and employee satisfaction
• Excellent communication and a collaborative relationship with Executive Director, Resident Care Director, other department heads, and corporate partners

Key Duties and Responsibilities:

• Maintain accurate information in the community’s billing system, including census, level of care fees, ancillary fees and rental rates. Manage A/R actively.
• Partner with department heads to process accounts payable according to the company’s standards, including managing expenditures to the budget through the use of spend down reports
• Process payroll and maintain employee files according to the company’s standards
• Formulate, implement, oversee and provide on-site leadership for personnel management including hiring and orientation process across all departments, including assistance with tracking all ongoing training requirements
• Ensure that employee evaluations and counseling actions are conducted according to Arbor standards
• Understand the community’s regulatory requirements and maintain compliance with local, state and federal standards that impact the business office and HR functions
• Maintain excellent communication with residents, families and staff and manage concerns as needed respecting privacy and HIPAA laws
• Follow the Arbor Way and ensure that the community’s culture attracts and supports excellent employees
• Collaborate openly with corporate partners
• After hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends
• Other, related duties as assigned

Qualifications:

• Bachelor’s degree or four years of directly related experience
• At least two years’ experience in healthcare or multi-family financial management
• Excellent communication and organizations skills.
• Proficient in computer systems, particularly, Excel, Word, and Outlook
• Proven ability to work unsupervised and to prioritize and manage multiple assignments
• Valid driver’s license and safe driving record if business dealings occur off site
• Compliance with Arbor community-wide job requirements