** Assistant General Manager**

**Job Category****:** Operations **Requisition Number****:** ASSIS001929 Showing 1 location **Job Details**

**Description**

Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, Choice and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableto our guests and our clients.

**We are currently seeking a**

** **Assistant General** **Manager****

**Assistant General Manager Duties & Responsibilities**

* Fully responsible for aspects of all departments.

* Support and work with all department heads of hotel.

* Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

* Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback/RSTS feedback and action taken for service recovery, and also any staff issues.

* Ensure SOP implementation in all departments and check the same during routine operational checks.

* Monitor the requests of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).

* Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc).

* Inspecting all departments for SOP implementation.

* Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture.

* Assessing and reviewing customer satisfaction and service recovery process.

* Identifying staff learning needs and assisting with the development

* Monitor operation & overhead cost in order to maintain maximum revenue for the organization

**The Successful Hotel Operations Candidate**

* Minimum 3 to 4 years work experience in a Hotel, management experience is preferred but not required.

* Excellent revenue management skills with experience of budgets.

* P&L's and forecasting is preferred, but not required

* Working with colleagues to share skills, knowledge, resources, and networks.

* Highly focused.

* Excellent communication skills.

* Motivated and professional in appearance and presentation.

**The Benefits of Arbor Lodging**

* Competitive salaries

* Annual review with increase potential

* 401k program with company match

* Additional benefits may be available

Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:

* Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

* Lead with Heart - Be kind, passionate and hospitable.

* Be Accountable - Take ownership and deliver results.

* Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

* Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

****We look forward to speaking with you! Apply today!****

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Preferred**

**3 years:** Minimum 3 to 4 years work experience in a Hotel

**Licenses & Certifications**