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JOB PURPOSE:
The Freight forwarding Operations Manager will be responsible for all operational activities and a team of freight forwarding professional, dealing with all services including air and ocean freight consolidation and forwarding, imports and exports, customs clearance, vendor consolidation, distribution, and other value-added services.
KEY ACCOUNTABILITIES:
· Processing shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
· Communicate all expectations to carriers – paying extra attention to special requirements, ensuring the carrier can meet all requirements.
· Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
· Enter various operational/customer data in software systems, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
· Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; deal with complex or escalated customer needs as appropriate.
· Track orders and shipments and assist with tracing as needed.
· Assist with running and summarizing operational reports and details; present information to co-workers or supervisors as needed.
· Interface with airlines, ocean shipping, truck and related carriers to understand requirements.
· Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
· Analyze market data and trends and report creation.
· Reporting team performance, supported by key data and sound, accurate analysis.
· Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
· Create and process invoices, review for operational accuracy, and work with customers on questions and payment.
· Process improvement and efficiency.
· Regular Customer visits and development of key stakeholder relationships.
· Attend and contribute to quarterly business reviews with senior leadership.
· Perform other duties as assigned.
· Manage, train and hire additional members for the Operations Team.
EXPERIENCE:
· Proven experience in international freight forwarding with ocean and air products.
· Must have high proficiency in Cargowise Operating System.
· Understanding and following policies and procedures.
· Proven ability to track and trace basic shipments or product.
· Understanding of providers, carriers and services in related supply chain environments.
· Ability to communicate effectively all potential concerns or delays.
· Operating in a fast pace and changing environment.
· Operating in both a team and individual contributor environment.
· Communicating with co-workers to provide and receive direction.
· Preparing basic reports, queries, and operational information.
· Must be able to read, write, and speak English fluently.
SKILLS AND ATTRIBUTES:
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Logistics Services
$111k-139k (estimate)
04/05/2024
05/09/2024
SLOUGH
200 - 500
1986
UMAR AHMED BUTT
$50M - $200M
Logistics Services