**Position overview**

The primary purpose of the Customer Service Representative position is to represent all aspects and facets of the Company through the telephone, facsimile and other electronic mediums. This position fully supports our sales and marketing efforts and programs.

**Primary Responsibilities:**

* Sales Order Entry and Order Management by phone.

* One Call Resolution.

* Inquiry Fulfillment.

* Sales Order Quotation.

* Product Application and Specification Consultation.

* Problem/Complaint Investigation and Resolution.

* Overly primary function is to field our customers telephone calls and fulfill their VELUX requests.

* Promote and explain effectively the benefits of Velux products.

**Secondary Responsibilities:**

* Assist with fellow department members training and development.

* Serve as the communications link from our customers to all departments within the Company.

* Various project/program coordination and administration.

* Assist with minor technical issues.

* Continued personal development of different aspects of business including commercial and technical.

**Qualifications**

* A minimum of an Associates Degree is required.

* Previous Call-Center Customer Service experience preferred.

* Must be able to work Saturdays.

* Excellent communication skills, both oral and written.

* Good time-management and task prioritization abilities.

* Product and industry knowledge would be beneficial.

* Working knowledge of computers (SAP, Microsoft Office)

* Excellent decision making and problem solving skills.

* Project a positive and professional image.

* Overall good work, attendance and safety record.

* Ability to perform the essential functions assigned to the position.

* Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.

**Benefit offerings**

Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:

* Group Health Insurance Plan

* On-site Health Clinic

* Dental Plan

* Vision Care Plan

* Prescription Drug Card Program

* Long-term Disability

* Short-term Disability

* Life Insurance

* Accidental Death and Dismemberment Insurance

* Cancer Protection Plan

* Company Matched 401(k) Retirement Plan

* Flexible Spending Accounts

* Educational Assistance Program

* 10 Paid Company Holidays

* Vacation Day Program

* Sick Day Program

* Service Recognition Program

* And Much More

**Equal Opportunity Employer**

VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

**E-Verify**

VELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.