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Description
Job Title: Front Desk Lead
We are seeking a highly motivated and experienced Front Desk Lead to join our team. The Front Desk Lead will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing a team of front desk agents.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring a high level of customer service is provided to all guests
- Manage a team of front desk agents, providing guidance and support as needed
- Train new front desk agents on company policies and procedures
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain accurate records of guest information and room availability
- Assist with check-ins, check-outs, and room reservations as needed
- Ensure the front desk area is clean, organized, and presentable at all times
- Built staff schedule and ensure housekeeping is given proper information and is on schedule and help them as needed.
- Respond to email and reviews by the guest
- Help with laundry and ensure we have proper inventory on hand
- Help with take reservation for the restaurant
- Collaborate with other departments to ensure a seamless guest experience
Requirements
Requirements:
- High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred
- Minimum of 1 year of experience in a front desk or guest services role or at least 1 year in a lead capacity is preferred
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Flexibility to work weekends, holidays, and varying shifts as needed
If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Lead.
Full Time
Restaurants & Catering Services
$42k-57k (estimate)
05/05/2024
07/03/2024
aracatering.com
DURHAM, NC
25 - 50
2018
SANG T YOO
<$5M
Restaurants & Catering Services
The job skills required for Front Desk Lead include Guest Service, Customer Service, Housekeeping, Leadership, Microsoft Office, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Lead positions, which can be used as a reference in future career path planning. As a Front Desk Lead, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Lead. You can explore the career advancement for a Front Desk Lead below and select your interested title to get hiring information.