Front Office Administrator Overview:

In this role, you will work as a member of our front office staff. Your primary job duties will include verifying insurance for mental health benefits for therapy and testing, assisting with greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, answering all phone calls, scheduling appointments, and maintaining the office supplies.

Job Responsibilities:

Verify mental health benefits for commercial and Medicare insurance plans for office therapy, psychological testing, and neuropsychological testing services

Enter in verifications and insurance information into our EMR system

Appropriately designate copays, coinsurance, deductibles, and out of pocket information and quote patients with accurate information

Manage the front office by:

Greeting clients

Registering clients according to established protocols

Assisting clients in completing all necessary forms and documentation

Ensuring client information is accurate including billing information

Informing clients of medical office procedures and policies

Collecting co-pays and past due payments

Completing other front office duties as assigned

Responding and complying with requests for information

Safeguarding patient privacy and PHI confidentiality

Assisting with monitoring visitor access and maintaining security awareness.

Answering all incoming calls and dealing with inquiries including but not limited to the following:

Finding the appropriate appointment type

Following all necessary steps to ensure the caller is routed appropriately to the right staff

Transferring calls

Scheduling client appointments

Education, Qualifications, and Experience:

High school diploma

Knowledge of medical terminology, procedures, and mental health diagnosis

Knowledge of computer and relevant software applications such as Microsoft Word, Excel, One Drive, Google Docs, and Adobe

Working knowledge of healthcare insurance, mental health carve out plans, and insurance benefits

Previous experience and knowledge of triaging psychological and neuropsychological testing

Ability to troubleshoot technology (e.g., iPads, connection to printers, etc.) and system related concerns from staff

Key Skills:

Listen effectively and express oneself in a clear and articulate manner

Collect, organize, and enter data from clients efficiently

Multi-task, prioritize, and schedule tasks

Produce accurate and high-quality work through concern for all areas involved

Develop client relationships with a focus on achieving client satisfaction

Adjust approach to meet changing demands and situations including dealing with diverse people

Maintain confidentiality and adhere to ethical standards following HIPAA guidelines

Professional personal presentation

Benefits:

Set schedule (40 hours M-F)

Health, vision, and dental insurance

10 days of PTO

All major holidays off and paid

About AR Psychological Services:

Providing High Quality Psychologist Services for the North Texas Area