Summary:

Responsible for maintaining a safe and healthy aquatic environment for all hotel guests and team members. Leading assigned team members in the successful completion of daily tasks, projects, training and safety. Oversee daily operations of the Lifeguards in the absence of Security Management. Perform Lifeguard duties when necessary. Provide excellent guest service and handle any emergencies appropriately. Responsible for hiring, training, and managing all lifeguards and pool attendants.

Essential Functions and Responsibilities

• Assist with training and developing department staff as assigned to include new lifeguards three day course requirement
• Assists Security with instructing Red Cross CPR and Basic First Aid for all Officers
• Develop and update a policy and procedure manual for all pool operations
• Maintain pool safety checks
• Provide direction to pool team members completing projects as assigned
• Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks
• Always provide outstanding guest service
• Maintain supervision of the pool area, ensuring the safety of the pool area and guests
• Appropriately address any issues, concerns, or guest violations
• Recognize and respond effectively to all emergencies
• Enforce all facility rules and regulations
• Appropriately address any unsafe conditions
• Maintain a clean and attractive pool environment
• Conduct monthly in service training, weekly schedules, address job performance issues through departmental discipline
• Maintain training records and re-certification training
• Process daily team member payroll
• Run various reports
• Maintain ordering and inventories of all supplies as needed
• Assist when necessary with cabana rentals
• Notify SNHD of any changes to policies and procedures
• Perform other duties as assigned

Qualifications

• 1 year previous experience in hotel resort pool environment preferred
• Efficient using computers, including but not limited to Word and Excel.
• Maintain training records and recertification training
• Excellent guest service skills
• Ability to remain calm and make appropriate decisions in emergency situations
• Ability to write routine reports and correspondence
• Ability to speak effectively one-on-one or in groups
• At least 18 years of age
• Lifeguarding Instructor certification preferred
• High school diploma or equivalent
• Present a professional appearance
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Lifeguard certification
• CPR & First Aid certification

Physical Requirements

• Frequently walk, stand or stoop
• Ability to walk and/or run on slippery surfaces
• Occasionally sitting at a desk or table
• Bending, kneeling, climbing and using chemical agents
• Regularly lift, carry, push, pull or otherwise move objects weighing up to 250 lbs.
• Speech, hearing, literacy, and vision (critical)
• Ability to tolerate moderate noise levels and extreme weather conditions

Work Environment Potential Conditions

• Extreme weather conditions
• Some dust, hot and cold temperatures

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.