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Join the team that is changing the way companies deliver service. We'll accomplish this together with our Service Intelligence Platform. Aquant's AI-powered platform improves service outcomes while also decreasing the cost of service by providing the right information at the right time. Now, service leaders, field technicians, and customer service reps can make accurate decisions with greater confidence.
The ideal candidate has a desire to lead clients through the onboarding process and has the aptitude to be a great problem solver and Customer Success team member.
As an Implementation Specialist, you'll drive successful onboarding for Enterprise Service Co-Pilot customers, working closely with customers and in partnership with an assigned Technical Success Manager (TSM). The ideal candidate is one who can translate client needs into executable project plans and can lead clients through the onboarding process. You'll act as an internal expert for the onboarding process, ensuring quality execution and on-time delivery.
This is a client facing position and will require up to 15% travel.
Responsibilities:
The Ideal Candidate:
It's not enough to have a cool product, join us because you share our values:
These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have a greater impact and achieve our vision:
Some of our benefits:
In compliance with the New York City Pay Transparency Law, we are sharing this base salary range. This range is not inclusive of our discretionary bonus, equity, and benefits package. When determining a candidate's compensation, we consider a number of factors including skill set, experience, job scope, performance in assessments during the interview process, and current market data.
Full Time
$98k-135k (estimate)
04/29/2024
05/12/2024
aquant.io
NEWTON, MA
25 - 50
2016
Private
SHAHAR CHEN
<$5M
IT Outsourcing & Consulting
Aquant develops an AI-based service intelligence platform that offers actionable insights and automated customer support solutions to enterprises.
The following is the career advancement route for Implementation Specialist positions, which can be used as a reference in future career path planning. As an Implementation Specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation Specialist. You can explore the career advancement for an Implementation Specialist below and select your interested title to get hiring information.