BUILD YOUR FUTURE WITH US!

Do you want to Serve a PURPOSE? YOU alone can help our customers live their dreams and realize their financial aspirations by providing a legendary customer experience via kindness, understanding, and empathy with integrity. We are looking for 5 outstanding candidates, who value Customer Service, to join our collaborative team at our beautiful, yet casual office environment in Schofield, WI (On-site option only).

The purpose of a Customer Experience Representative is is to provide an unmatched experience for our customers by answer incoming customer calls and provide single call resolution to all questions, requests, concerns, and complaints

Hours: 7am-8:30pm (Common Shifts would be 7am-3:30pm Mon-Fri or Tue-Sat; 10am-6:30pm Mon-Fri or Tues-Sat; and 12pm-8:30pm Mon-Fri or Tue-Sat). These would be based off operational needs.

Competitive pay starting around $15-$18/hour or more based on experience.

Who We Are
Born in the Midwest, we serve communities across the country by providing flexible, indirect lending options for customers who are looking to finance their dream home improvement project or finance a boat, RV or other recreational power sports. Aqua Finance focuses on what matters most, creating an unmatched experience for our partners, teammates, and the customers we serve.

Top Reasons to Work with Us!

• You will experience the joy of effective teamwork and caring leaders
• A platform to do amazing things! We’re committed to growing the capabilities of our people
• Generous time off to foster a healthy Work/Life Balance – “You can’t do a good job if your job is all you do.” – Katie Thurmes
• A chance to give back to your community through paid volunteer time off and donation opportunities for local non-profit organizations
• You will feel appreciated! We celebrate your commitment through social work events, surprise give-a-ways, pizza parties, random fun days, grill outs, and more!
• We work off of Good Vibes Only!

What will I do as an Customer Experience Representative?

• Answer incoming calls.
• Solve customer questions, requests, concerns, and complaints
• Coordinate with various departments to find agreeable resolutions to customer questions, requests, concerns, and complaints
• Track complaints received including resolutions and next steps
• Pro-Actively address and predict customer needs
• Coordinate with Account Servicing to facilitate resolution on delinquent and past due accounts
• Ongoing Training
• General Clerical Tasks

What do I need to be a successful Customer Experience Representative?

• Ability to communicate effectively and professionally with customers and employees both written and verbally
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Ability to use a computer, fax or telephone application to manage large amounts of information, including creating and editing simple databases, systems, and software by inputting data, retrieving specific documents, and creating reports to communicate information
• Ability to apply basic mathematical concepts
• Ability to identify problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to apply training/instructional methods and procedures appropriate for the situation when learning or teaching new job duties

Education Requirements:

• High School Diploma or GED equivalent

Experience Requirements:

• 2 years Collections is preferred
• 2 years Customer Service is preferred

Certifications and Licenses:

• No certifications or licenses required