Your responsibilities will include:

• Compelling successful Client outcomes by collaborating with the Client Success team to achieve >94% client retention and increase NPS across Aptitude’s global client base.
• Building trusted advisory relationships with Clients through regular communication, delivering promised value, and driving client adoption of Aptitude’s product sets.
• Managing escalations following a methodical process and represent Aptitude at all levels of a client’s organization.
• Driving value for Aptitude’s Clients by defining, demonstrating ROI, and tracking the value delivered through reporting frameworks.
• Developing commercially fruitful relationships with key business executives, seek growth opportunities, and deliver renewal proposals in partnership with Commercial Finance.
• Aligning value opportunities with the Partnerships Team, provide feedback to improve onboarding processes, and contribute to the success of client relationships gained through strategic partners.
• Advocating for Clients internally, gather feedback for continuous improvement, and foster a company-wide culture of Client Success.
• Ensuring accurate reporting, update client health reporting, and joint Client Success Plans for your group of accounts.

• Becoming an Aptitude Champion by understanding the product suite, promoting features with Clients, and supporting product questions.
• Demonstrating good communication, organizational, and presentation skills, and remain calm and professional in a fast-paced environment.
• Working with senior executives, address escalated Client issues, and collaborate effectively across internal and external stakeholders.