About Client :

The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services.

The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Rate Range : $22-$25 / Hr on W-2 (All Inclusive)

Job Description :

A Jr-mid level technical support engineer with hands on experience of Unix platform basic support to manage a L1 voice and basic troubleshooting support for datacenter Host to-Host migration project for one of our biggest clients in banking domain.

The individual should be skilled to manage the basic technical understanding mainframe space, basic networking, login issues and must have excellent communication and problem-solving skills with ability to work independently and / or as part of larger team.

Technical Skills :

Experience in a technical Troubleshooting role (voice and non-voice)

Working knowledge of various Operating systems such as Windows, Linux, and Unix.

Basic knowledge of firewalls, protocols, and security

Basic knowledge of various FTP communication technologies.

Working knowledge of FTP transport and payload security technologies.

Working knowledge of cryptography settings (ciphers, KEX, HMAC)

Working knowledge of verbose logs

Good to have :

Understanding of Datacenter migration and Host to-Host migration.

Process Skills :

Make outbound calls or receive inbound calls

Can be talking to someone from CFO level to the individual responsible for making coding changes.

Professional handling of calls. Goal is to ensure client is aware of timeline to get changes implemented and drive compliance

Send outbound emails / Respond to inbound emails

Perform troubleshooting with clients

Document all interactions using tracking tool

Track / confirm when client’s changes will be promoted for both CAT and Prod

Behavioral Skills : Self motivated

Self motivated

Good team member

Ability to learn quickly

Ability to work under pressure

Strong problem-solving skills

Establish good relationships with customer

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits.

ApTask offers subsidized insurance coverage to our employees.

About ApTask :

Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development.

As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries.

If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer :

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.

Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at

Last updated : 2024-03-03