About Client :

The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services.

The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Salary Range : $130-$135K / Annum

Rate Range : $60-$65 / hr on C2C

Job Description :

ITSM Specialist - Change, Problem and Release manager with 10 years of experience. Looking for someone who can handle the ITSM functions and who is independent, a proactive thinker, and preferably a local / reliable person specializing in Configuration Management, Business Service Mapping, CMDB, asset / software mgmt.

and obviously Service Now.

Technical Skills :

• Leading the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
• Designing the strategic approach to managing change and support operations that fall within the domain of change management.
• Ensuring all changes are properly documented, managed, and communicated
• Collaborating with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts
• Establishing effective governance and change control leveraging ITIL best practices
• Organizing and chairing Change Advisory Board (CAB) meetings
• Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed
• Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes
• Performing trend and performance analysis on Change Management, providing and tracking recommended improvements
• Work with Engineering and Operations teams to plan and coordinate software releases
• Own the release calendar including details on code freezes, deployments, and patch windows
• Define deployment readiness criteria for each release and track adherence
• Communicate release schedules, artifacts, and status to all stakeholders
• Coordinate with development managers to ensure timely and accurate release notes
• Conduct monthly release readiness review meetings and track progress across multiple teams
• Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations
• Proactively identifies training opportunities to execute on the organizations overall goals
• Meets or exceeds all Goals and Objectives and Service Level Targets
• Work on-call hours that would include 24 / 7 coverage per the SOPs

Process Skills :

• Experience working in an Agile / Scrum environment preferred.

About ApTask :

Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development.

As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries.

If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer :

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.

Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at

Last updated : 2024-05-02