The Revenue Operations Analyst, Senior,will provide overall coordination, support, and maintenance necessary to ensure the proper and effective functioning of APS Operations business unit operations and/or department systems with a focus on the disconnect/moratorium process which includes working with key stakeholders such as training and communications related to collection and severance. The senior analyst will also manage the Red Flag Program which includes monitoring compliance for potential risks to the Red Flag Program, communicating findings with leadership, and monitoring for fraud as well as completing the Red Flag Report each year and ensure that action items are completed from the report. Participates in the development, analysis, planning, administration, communication, and implementation of a broad range of business unit projects, processes, and practices. Serves as a business unit analytical expert for process analysis, data analytics, which may include identifying potential security risks, ensuring adherence to all regulatory requirements, reporting, intranet web pages and other areas as defined. Works with other department functions to define opportunities, identify and implement solutions, and measure improvements to ensure desired results were achieved. Plan and assist in implementation of solutions that will maximize organizational effectiveness through the use of technology. Develop and maintain reports using standardized reporting protocol for business unit, company reports, and statistical summaries ensuring data integrity and consistency. Formulates, defines, and documents business processes by clearly defining project scope and objectives through research, benchmarking, and fact finding combined with a good understanding of business functions, systems and industry standards. Leads cross-departmental projects involving process and/or system improvements. May lead and/or contribute to projects with moderate or complex scope and budget. Assist with the development of less tenured personnel. This position requires a self-starter that has a desire to learn, and a fundamental understanding of business operations, processes, and business unit(s) systems utilized within the organization.

BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area. An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained. Previous experience with the systems specific to the business area may also be required. Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems. Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions. Demonstrated project/team experience and ability to prioritize work. Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills. Experience in managing projects and identifying and resolving issues. Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word. Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws, regulations, and standards impacting business areas. Demonstrated communication skills, both verbal and written.

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.
2) Researches, analyzes, and resolves routine to complex business/operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.
4) Provides input and gathers functional requirements, policy/procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.
5) Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and/or improve process efficiencies.
6) With limited direction, coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit.
7) Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits.
8) Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
9) May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities.
10) Actively shares knowledge of business/technical environment, priorities, and processes to less tenured personnel.
11) Conducts research, performs data analysis, and reports findings through formal presentations.
12) Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application/system training to functional users.
13) May be responsible for managing access, security for business systems, and ensuring appropriate data security controls including process and system documentation.
14) Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.
15) May participate in the planning, development, and administration of business unit's budget functions.