Customer Success Specialist

• Fully Remote • Weekends Off • Opportunities for Growth • First and Second Shift Available •

APS Medical Billing, located in Toledo Ohio, is seeking an inbound Call Center Specialist to join our medical billing team.

Responsibilities

· Manages a high-volume of inbound calls from patients regarding bills, EOBs, payment plans, etc.

· Identifies the caller’s needs and provides solutions.

· Works with dual monitors, phone system and multiple software applications

· Handles each call in a positive, considerate and respectful manner and remains calm under pressure.

Qualifications

· Ability to learn and be successful in a remote training environment

· Call center experience with a passion to help others

· Medical insurance/billing knowledge (preferred)

· Thrives in a fast-paced work environment and motivated to succeed

· Ablility to input data accurately and quickly

· Has a dedicated and secure workspace free from distractions during work and training time.

· Abides by HIPAA regulations

Benefits Package includes

Paid Time Off

· Medical plan

· Health Savings Account

· Alight – Personal Health Care Advisor

· Dental, Vision, Life Insurance, 401K

· Paid holidays

· EAP - Employee Assistance Program

We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote