91 Technical Support Engineer Jobs in Dallas, TX
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Appspace Inc. is Hiring a Remote Technical Support Engineer
Your Role as a Technical Support Engineer:
Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision.
A Day in the Life of a Technical Support Engineer:
- Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
- Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
- Escalate cases requiring advanced technical skill.
- Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
- Serve as the client’s subject matter expert for the Appspace platform and app
- Identify operational issues via retrieval and evaluation of errors and logs
- Problem solve and embrace technical curiosity to research issues when needed
- Stay organized and document all customer interactions using company CRM (Salesforce) and related tools
What You’ll Need:
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
- Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
- Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
- Working knowledge of databases such as SQL or MY SQL.
- Understanding of TCP/IP networking, DNS and proxies is a plus
- Proficiency in Microsoft Outlook & office suite
- Basic experience with graphic design and/or video editing suites not required, but a plus
- Excellent written and verbal communication
- Outgoing, helpful, and passionate about providing excellent customer service
- Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
- Bachelor’s degree or equivalent/related work experience (2-5 years)
- Working knowledge of JIRA and Salesforce preferred
The Perks of Working for Appspace:
For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.
Additional perks include:
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- 1/2 Day Fridays
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- A casual dress work environment
Job Summary
Full Time
IT Outsourcing & Consulting
$77k-96k (estimate)
09/20/2023
05/02/2024
appspace.com
DALLAS, TX
100 - 200
2019
BRANDON MILES
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Appspace Inc.
Marlin is pleased to announce that it is now part of the Appspace team! Appspace is excited to extend world-class employee communication solutions to Marlin customers and organizations just like yours. Since 2002, workplace communicators have counted on Marlin to provide digital signage solutions, exceptional customer care, and award-winning digital signage content. With Appspace, you will continue to enjoy the best of Marlin but now have access to innovative tools to enhance your facility. Appspace empowers you to use the engagement of visual communications coupled with space management for t...he modern and hybrid workplace. The Appspace platform unifies teams with clearer communication and workplace tools that keep everyone connected and working together whether theyre on the factory floor, warehouse, office, on-the-go or at home. Enhance your communication with Appsace today!
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The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Installation, Networking, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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