200 Incident Management Specialist Jobs in Washington, DC
ApplyLogic Consulting Group is Hiring a Remote Incident Management Specialist
Who We Are:
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
Who You Are:
We have an immediate (remote) Incident Management Specialist position available. If you join our team in this role, you will coordinate and communicate the troubleshooting and resolution status of a variety of events/issues in large complex 24x7x365 enterprise.
What You'll Do:
- Stand up incident bridges (technical and management) when needed, ensuring required technical resources respond to incidents and attend the critical incident calls, and communicate incident status to stakeholders.
- Communicate, report, and transfer operational status between shifts to leads reporting on critical incidents, open bridges for incidents, maintenance windows, monitoring anomalies, or any other open problems.
What You Bring:
-
- High school diploma/equivalent and 10 years’ experience OR
- BS degree and 5-8 years’ experience OR
- MS degree and 4-6 years’ experience
- 5 years demonstrated experience triaging and prioritizing critical incidents.
- Must be a strong multitasker.
- Proficiency with operations center tools (e.g. conference bridges, MS Teams, ticketing systems).
- Proficiency with Microsoft Office applications including Outlook.
- Possess very strong written and oral communication skills.
- Ability to be remain confident and calm while dealing with difficult problems, situations, and people.
- ITIL foundations certification.
- Remedy expertise.
- Criminal history
- Financial status
- Known associates
- Work history
- Medical release
What We Offer:
We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, 15 paid time days off, 11 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more...
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Job Summary
Other
IT Outsourcing & Consulting
$110k-140k (estimate)
04/20/2024
04/18/2025
applylogic.com
VIENNA, VA
<25
2004
JEFF RAMELLA
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About ApplyLogic Consulting Group
ApplyLogic is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) and leading provider of integrated technology solutions to customers across the public and private sectors. Our business is about optimizing your business, through the full range of IT services that are critical to both daily operations and long-term strategic plans. We have been recognized at both the national and local levels as a fast-growing market leader, with a commitment to excellence and quality that is validated through ISO 9001:2015 Certification, and consistently reflected in the services we deliver. Ap...plyLogic is a Local Disadvantaged Business Enterprise (LDBE), certified in Virginia, and recognized as such in many other states across the country. We provide scalable, end-to-end solutions that safeguard your network and data, streamline processes, and create efficiencies that save time and money, helping your business prosper. ApplyLogic consultants bring best-in-class technical expertise in the areas of: ApplyLogic Data Analytics Portfolio Tool Cloud (AWS and Azure) Cybersecurity Network Engineering & Systems Services Technical Project & Program Management Our goal is to exceed your expectations. Responsive, reliable and trusted to meet customers needs and quality is a core value. Relationships mattereven in IT. For us, every new engagement is an opportunity to prove our excellence, deepen your trust and make ourselves the long-term solution to your organizations ongoing IT needs. When will you Apply Logic?
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