We're on the lookout for enthusiastic individuals to join us as an Inbound and outbound Call Center Representative, focusing on class action cases. In this critical role, you'll handle incoming calls related to class action lawsuits, delivering top-notch customer service and aiding callers with their inquiries and claims. Strong communication skills, attention to detail, and a dedication to ensuring positive customer interactions are key for this position.
Responsibilities:
- Manage inbound calls from potential class members regarding class action lawsuits.
- Provide accurate details about the class action, including eligibility criteria, deadlines, and necessary documentation.
- Guide callers through the claims process, offering assistance with necessary steps and addressing any questions or concerns.
- Maintain meticulous records of all interactions with callers, including notes on inquiries, claim submissions, and resolutions.
- Follow up with callers as necessary to provide updates on their claims or to request additional information.
- Collaborate with internal teams, such as legal and administrative staff, to ensure prompt and accurate resolution of caller inquiries and claims.
- Adhere to company policies, legal requirements, and regulatory standards in handling class action cases and sensitive customer information.
- Strive to meet or surpass performance metrics, including call quality, customer satisfaction, and productivity targets.
Requirements:
- High school diploma or equivalent (college degree preferred).
- Previous experience in customer service or a call center role is advantageous.
- Strong verbal and written communication skills, with a professional and courteous phone demeanor.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in basic computer skills and familiarity with call center software and systems.
- Empathy towards callers and the ability to demonstrate patience and understanding.
- Flexibility to work assigned shifts, including evenings, weekends, and holidays as required.
Benefits:
- Competitive hourly wage.
- Comprehensive training program.
- Opportunities for career growth.
- Health, dental, and vision insurance options.
- Paid time off, holiday pay, and a 401(k) retirement plan with company match.
- Increased hourly pay for bilingual speakers.
Join our team and play a pivotal role in consumer advocacy through class action litigation! Apply today to become an Inbound Call Center Representative specializing in class action cases.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf