Job Title: General Manager

Summary: 

The General Manager is responsible for assisting the Plaza Director of Operations in operating assigned brands, units, and/or concepts. This position is responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation performance, coaching and developing associates, and performing all other responsibilities as directed by their manager. This is an exempt position and typically reports to the Plaza Director of Operations and/or designee, depending on local requirements.

Essential Functions: 

•Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores

•Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

•Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations

•Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

•Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures

•Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs

•Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels

•Interviews job candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store

•Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies to increase revenue

•Monitors progress towards unit goals and assigns associates to meet those objectives

•Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals

•Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

•Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

Minimum Qualifications, Knowledge, Skills, and Work Environment: 

•Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience

•Demonstrates team management, delegation and issue resolution skills and the ability to multi-task

•Demonstrates knowledge of policies and product, service, quality, equipment and operations standards

•Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)