Senior Software Engineer (Pega), Enterprise Systems

Austin,Texas,United States

Software and Services

At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish! Customer Systems team provides outstanding opportunities to build amazing applications that help Apple provide the best customer support for our amazing products. We build products that are highly secure, robust and scalable for future. Our products support millions of customers and help them get the best out of their Apple devices and services. If you are passionate about building amazing software and solve critical problems, then we want to hear from you.

**Key Qualifications**

LSA with 8 years configuring and designing Pega applications in Customer Service framework

Should have knowledge of building complex case workflows

Should be experienced in building new rules and rule sets for business logic

Should be experienced in creating new UI sections/harnesses and customizing Pega UI using themes

Should have experience in using data pages, data transforms, creating and exposing rest services for high data volume

Should be aware of best practices in general application design as well as Pega application design

Should have good understanding of HTML, CSS and JS

Should have hands-on experience in Java

**Description**

Partner with teams across Apple to understand and develop new features Work within and outside team to design and build highly scalable, secure and robust applications Partner with SRE, QA and Infrastructure team to drive successful product release and resolve production issues Communicate clearly with all stakeholders to enable transparent work culture

**Education & Experience**

Bachelor's Degree in an engineering-related field or equivalent related experience

**Additional Requirements**

Oracle - 4 years

Pega Admin - 4 years

**Apple Footer**

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .