The Director of Delivery will lead the delivery team across a portfolio of community-driven digital technology programs at one of our largest strategic accounts.

You’ll have a senior level position and a hugely positive impact in this role. Our portfolio of programs covers functional and payment testing, localization testing, User Experience testing, Hardware testing, a11y testing, Automation and AI/ML data collection. Each of these programs varies in size and complexity but all have a significant impact on shaping the digital experiences for our Client.

You will be responsible for the overall success of various programs, focusing on the customer relationship, financials, project deliverables, and resourcing and overall program health. You will also partner with the Client Partner to build trusted customer relationships and help grow the account globally.

Primary responsibilities

• Work in a highly customer facing role to lead the end-to-end delivery of large-scale, long term QA software and hardware testing programs that combine automation, manual testing, and crowdsourced testing components
• Provide project management oversight for other Applause community programs such as accessibility testing, payment testing, localization testing, UX testing, and machine learning data collection
• Provide oversight over project plans and schedules, tracking of deliverables, metrics and KPIs, managing issues and escalation process
• Develop strong working relationship with the customer stakeholders and help identify areas for ongoing program opportunities
• For testing programs, gather high level business requirements, define detailed requirements and process into effective testing strategy and delivery
• Interact with customer stakeholders for business justification, funding, scope and timeline
• Contribute to the ongoing development of our solutions/programs offering approaches,
• Partner with the Client Partner to identify opportunities to expand Applause’s solutions within the account globally

Competencies

You will have strong competencies in:

Client Focus – You are competent at engaging with the users, project managers, influencers and decision makers of technology solutions. You can engage with clients, both internal and external, to truly understand their needs and work hard at building a collaborative and productive relationship. You are naturally curious and want to understand a client’s situation, issues, and expectations. You actively seek customer feedback and look for win/win solutions.

Execution – You have a proven ability and track record to get things done. Working at a fast paced and ever changing environment thrills you. You have delivered projects of high quality, on time, and received excellent feedback from clients. You are detail oriented, have a strong follow through and anticipate challenges to get ahead of them. You are comfortable managing multiple projects at the same time.

Judgment and Critical Thinking– Through experience you have developed strong critical thinking and judgment. You can quickly distill complex problems, make appropriate analysis, draw effective conclusions, and take the right course of action. You have a well-developed “business sense” and can process hard and soft data signals. You can rally the team behind you once a decision has been made.

Consultative Approach – You bring to the table a consultative mind-set, and are able to influence key stakeholders regarding critical decisions. You act as a trusted and respected advisor not only providing information, but can drive insights and positive outcomes for clients. have developed an effective approach to decision making,

What qualifications and characteristics are we looking for?

• You have demonstrated success at managing multiple programs at large, global companies over an extended period of time
• Experience with software testing either in development roles or leading QA teams
• You have excellent client relationships skills which include the ability to proactively manage client expectations, recognize their needs, and can adapt to meet their changing requirements
• You are a strong team player, but most importantly, a leader with an ability to breakdown silos and win the respect of colleagues across all functional areas
• Not only do you have strong communication skills, you demonstrate a confident executive presence
• Bonus points for certification in areas such as scrum master, SAFe, Project/Program Management

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Base Salary Range: $130,000 - $170,000

Who We Are

Applause leverages its worldwide community of on-demand digital testing professionals to create curated and vetted testing teams who provide our clients with a full suite of testing and feedback solutions. Our white glove approach seamlessly integrates with any SDLC process, enabling leading brandsacross all industriesto increase development velocity and deliver high-quality digital experiences to their customers.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this job, but believe you require a reasonable accommodation to do so, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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