33 Service Delivery Manager Jobs in Santa Clara, CA
APN Consulting is Hiring a Service Delivery Manager Near Santa Clara, CA
Job Details
Title: Service Delivery Manager
Fulltime
Location: Santa Clara, California. Day one onsite
Responsibilities
- Process definition and ownership.
- Primarily the below listed processes.
- Deskside Support & Service Desk experience are mandatory.
- (Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)
- Should have in-depth knowledge of ITIL framework.
- Manage a team of 50-70 people (North America & Mexico)
- Identifies and creates solutions to solve issues and risks escalates to manager where required.
- Ensure seamless delivery of technology services within agreed SLA.
- Establish and report monthly on effective, actionable metrics for all IT Service Management processes.
- Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations.
- Prepare, analyses and evaluate Data pertaining to effective operations controls.
- Excellent knowledge on Process Excellence and Optimizations
- ITIL Certificate Preferred
Job Summary
Full Time
Business Services
$145k-181k (estimate)
04/11/2024
06/10/2024
apnconsultinginc.com
AURORA, IL
25 - 50
2002
Private
$5M - $10M
Business Services
Related Companies
About APN Consulting
APN Consulting provides contract and IT staffing services.
The following is the career advancement route for Service Delivery Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager. You can explore the career advancement for a Service Delivery Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Delivery Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Delivery Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
03/01/2022: Atlanta, GA
There are some soft skills and hard skills that service delivery managers require to perform their duties.
02/03/2022: Portland, OR
The customer service agent and service delivery manager are always at the forefront of the organization.
02/12/2022: Provo, UT
Manage To Operate Tactically And Strategically.
01/01/2022: Cincinnati, OH
Be The Key To Driving Operational Effectiveness.
02/04/2022: Appleton, WI
Step 3: View the best colleges and universities for Service Delivery Manager.
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