Job#: 2018952

Job Description:

Essential Duties

• Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location.
• Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology
• Manage requests, accurately enter information into ticketing system(s), and complete follow-up on incidents and requests
• Set up hardware and configure software and peripherals
• Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
• Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms
• Independently contribute to team objectives
• Support other Technology Support Specialists within the office.
• Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards
• Provide any necessary suggestions for new products, services, and processes to ensure best in class customer service
• Contribute to self-service knowledgebase, operational procedures, and documents
• Execute business communication on system planned maintenance, incident status notifications and other customer communications
• Perform implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.

Minimum Qualifications

• Must be able to work varied shifts, including nights, weekends and holidays
• CompTIA A certification or ITIL certification preferred
• 4 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management
• Proven experience professionally engaging with high-level stakeholders across all levels of the organization, including peers and executive leadership
• Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications
• Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission
• Attention to details: excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Willing to work with remote teams in different geographies and time zones as needed.

• Seniority Level
  Mid-Senior level
• Industry
  
  • IT Services and IT Consulting
• Employment Type
  Full-time
• Job Functions
  
  • Information Technology
• Skills
  
  • Desk Top Support
  • Desktop

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.