Job# : 2025745

Job Description :

The purpose of this job is to identify and resolve customer service inquiries in a timely manner for consumer or commercial customers reaching out for servicing support through the channels of phone, email, and fax.

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction.

This position must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.

The primary functions of a Contractor Customer Service Rep include but are not limited to :

2. Providing direction to customers regarding account issues

3. Explaining payment methods

4. Resolving customer concerns / requests

5. Act as a liaison between the customer and various corporate departments

6. Initiating, explaining and executing various corporate processes

7. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs

8. Handle escalated customer inquiries (examples : titles, billing, tax, etc.)

9. Automotive titling experience a plus

10. Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions.

These exceptions include, but are not limited to : state to state transfers, name changes, lease to loan conversions, and title deficiency research.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Last updated : 2024-04-28