WE'RE HIRING FOR FRONT DESK SALES ASSOCIATE!! Work at the BEST Parkour Training Facility in SoCal & get a FREE Membership!!

Full Job Description

APEX PARKOUR JOB DESCRIPTION JOB TITLE: Customer Support Specialist

DEPARTMENT: Gym Operations

REPORTS TO: Operations Manager

EFFECTIVE DATE: May 2024

SUMMARY:

The Customer Support Specialist is tasked with greeting, educating, supporting and following up with all gym goers during their shift. This position requires a well-rounded customer service experience as well as an understanding of Parkour in order to facilitate the ongoing discussion with new and experienced practitioners. The Customer Support Specialist reports to the Operations Manager, Programs Manager, and General Manager. The position is located in San Diego, CA.

PRIMARY RESPONSIBILITIES:

Establish a true connection by knowing members and repeat clients by first name Tour potential clients through APEX and educate them on our unique offerings & etiquette Follow-up with clients after classes to learn about their experiences and to make expert recommendations of classes and memberships offerings that fit their needs Completely and accurately enter all of the appropriate client identification information into database, including use of contact logs to track interactions Understand the differences between our class/gym experience and other Parkour gyms Know the coaches and attend classes to become personally familiar with their teaching style and expertise so that you may refer clients to coaches based on client’s needs and personality Familiarize yourself with our retail offering Clearly understand the value of the various membership & other pricing options, benefits, discounts, and special promotions Adhere to all APEX School of Movement non-negotiables surrounding the experience May also be asked to be familiar with and perform SHIFT LEAD duties.

GYM OPERATIONS:

Ensure the retail area is organized, clean and stocked Always maintain a well-organized and clean work environment at the front desk / lobby area Ensure the bathrooms are stocked and clean Ensure the Birthday Room is clean and organized Ensure athletes are properly reserved for class, with waiver and payment on file and coaches have materials needed to conduct classes

QUALIFICATIONS:

Must have SALES experience.

Basic knowledge of computer systems & develop a functional understanding of the POS System (WellnessLiving.com) Ability to proactively solve problems, share solutions and support other team members Strong communication and organizational skills Willingness to develop and maintain an understanding of the local competition at a high level Excitement to learn, grow and take on feedback The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: part-time only with opportunity to become Full-time. Must be available on weekends

Pay: $16.30 - $18.85 per hour plus COMMISSION

Benefits: Employee discount Medical Insurance available for Full-Time employees Flexible schedule Commission pay

Schedule: 3-8 hour shifts Day shift Holidays Sunday to Saturday Night shift Weekends

Education: High school or equivalent (Preferred) Customer Service: 1 year (Preferred)

Job Type: Part-time

Pay: $16.85 - $18.85 per hour

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person