Are you great with kids of all ages? Are you focused and can work independently? Are you calm under pressure and confident when working with people with special needs?

 Do you know how to multi-task and manage a (low) call volume, document scans, and assist with coworker requests?

AKABA LLC provides home, center, and community-based ABA services to children diagnosed with Autism throughout the Worcester County area. Our communicative and dynamic team is in need of a committed, reliable and strong Program Assistant- Therapist to support our therapists and clients in our Auburn, MA Center. 

The ideal candidate for this position is excited to work in an entrepreneurial yet highly professional environment. This candidate is a team player who takes initiative and is comfortable with both incoming and outgoing calls, assisting with client services (when needed), organizing and scanning files, updating spreadsheets, and participating in the hiring and recruitment process.

This is a great position for someone who is experienced with administrative support, childcare or daycare, and has worked with individuals with disabilities.

This is position is Monday - Friday 12 PM - 7 PM and Saturday 10AM-4PM with a pay range of $21 hour (DOE).

Qualifications:

• Ability to create a positive environment and assist with client needs at the center
• Friendly and positive attitude
• Excellent phone etiquette
• Excellent customer service skills are required
• Skilled at multi-tasking and possess an ability to prioritize a variety of responsibilities 
• Must be proficient with Microsoft Office Suite and Google Workspace 
• Must be comfortable with using and learning new technology
• Must have strong organizational and personal skills
• Creative approach to projects and process improvements
• Able to stay calm, collected and professional when situations are escalated

Responsibilities:

• Office reception functions (i.e. Coordinating walk-ins and managing hiring appointments)
• Maintain and coordinate patient care - ie. assist therapists when needed and build relationships with a variety of clients
• Handles all phones calls in a professional and courteous manner
• Assists the HR and Marketing departments with their campaigns & efforts
• Communicates important information to employees and patients
• Participate in special projects to improve the center/facility and program services

Education and experience:

Two years of experience working in a professional setting is highly preferred
Prior administrative experience in a medical setting is highly preferred

Education beyond High School degree is preferred. (ie. Associates degree, Bachelor's degree, Certified Educator, etc.)

This is position is Monday - Friday 12 PM - 7 PM and Saturday 10AM-4PM with a pay range of $21 hour (DOE).