34 concierge front desk Jobs in charlottesville, va
Oakhurst Inn is Hiring a Front Desk Agent Near Charlottesville, VA
The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
- Follow established key control policy.
- Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
- Ensure proper credit policies are followed and verify credit limit report.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED); and six months to one year related experience and/or training.
- Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
Job Summary
Full Time
$25k-33k (estimate)
05/07/2024
05/20/2024
oakhurstinn.com
CHARLOTTESVILLE, VA
25 - 50
2013
WILLIAM CHAPMAN
<$5M
Accommodations
Related Companies
About Oakhurst Inn
We are a vintage boutique hotel right next to the University of Virginia in Charlottesville Virginia. We are excited to be celebrating 2 years of being fully open in the summer of 2016. We worked with an architect and the Historical Society to rehabilitate FOUR Craftsman style residences/boarding houses built in the 1920s. We have carefully maintained the historic charm, coupled with modern European baths and stylish furnishings. Its like your old dorm room, but beautifully appointed and furnished, with your own bath! 27 guest rooms 5 longer-term rooms for extended stay state-of-the-art con ...
ference room/event space 4 libraries outfitted with Nespresso machines and San Pellegrino outdoor terraces with pergola gourmet on-site Caf and Espresso Bar Our highly acclaimed concierge and staff will give you a tour, and are available 24 hours a day, as in the finest hotels. We offer: free wifi free valet parking turndown service complimentary ginger molasses cookies complimentary San Pellegrino in the libraries Our rooms include: (http://oakhurstinn.com/rooms/) standard (most popular) tavern (above the caf, for early risers) superior suites deluxe suites penthouse suite The Oakhurst Inn Caf: opens daily for breakfast at 7 a.m. to 10:30 a.m. serving lunch daily until 2:00 p.m. the Espresso Bar is open until 3:00 p.m. weekend brunch service from 8 a.m. to 2 p.m. every weekend open 365 days per year, rain or shine We welcome groups of up to 25 people for business retreats. On-site catering available for breakfast and lunch. Our event space seats up to 60 people. The room can be rented for Weddings, Bridal Luncheon, Business Groups, Lectures, Meetings. Please call Jessica Gabbay or Lacy Peterson in Group Sales for more information and availability: 434-872-0100. We welcome your visit to us in Charlottesville or online: http://oakhurstinn.com/
More
Show Less
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
