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Givaudan
Cincinnati, OH | Full Time
$36k-45k (estimate)
1 Month Ago
Customer Care Representative
Givaudan Cincinnati, OH
$36k-45k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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Givaudan is Hiring a Customer Care Representative Near Cincinnati, OH

Step into our world of creativity and joy!

Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Supply Chain Customer Account Representative
In this role, you will be the central link between the customer, operations, sales team, and our own Givaudan Business Services to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationships with Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates. Execute on Customer Care strategy.
  • Build Strong Relationships:
Provide support for assigned customers and affiliates to manage customer expectations. Assist to meet order requirements and escalate issues where appropriate. Actively work with the customer care team on customer intimacy and delivering superior customer experience. Day to day communication and collaboration with customers, operations, sales and GBS. Participate in customer visits and presentations when required.
  • Account Management Expertise:
Resolve request for order changes, issues, and handle customer complaints and inquiries internally and externally. When applicable determine corrective action with the help of the Support Office and Control Tower. Prepare Debit and Credit notes, process quality notifications and Customer Returns Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
  • Continuous Improvement Initiatives:
Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant. Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings. Proactively ask for and act upon Customer feedback
Your professional profile includes:
  • Bachelor’s degree in business, Supply Chain Management, Operations Management or specific related professional experience
  • 2-3 years in industry including customer facing role – strong co-op/intern experience will be considered
  • Customer focused with Demonstrated Customer Relationship Management (required) /Basic Inventory Management knowledge/Understanding of Incoterms and Shipping Terminology a plus
• Strong knowledge of SAP and associated processes is key or must have aptitude to learn quickly • Knowledge of Lean/Six Sigma, (white/yellow belt)
Givaudan is an Equal Employment Opportunity Employer M/F/V/D
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working: Hybrid

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$36k-45k (estimate)

POST DATE

04/14/2023

EXPIRATION DATE

05/30/2024

WEBSITE

givaudan.com

HEADQUARTERS

ELMWOOD PLACE, OH

SIZE

7,500 - 15,000

FOUNDED

1895

CEO

STEFAN GIEZENDANNER

REVENUE

$500M - $1B

INDUSTRY

Durable Manufacturing

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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

01/08/2022: Anchorage, AK

Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

02/16/2022: Ventura, CA

That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

01/03/2022: Cleveland, OH

Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

01/21/2022: Ann Arbor, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

02/04/2022: Binghamton, NY

Learn the basics, then move on to bigger things.

01/01/2022: Lubbock, TX

Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

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Step 3: View the best colleges and universities for Customer Care Representative.

Butler University
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