1 Customer Care Representative I Job in KS, KS
Anthem, Inc. is Hiring a Customer Care Representative I Near KS, KS
Customer Care Representative I
Location : KS JobFamily : Customer Service Req # : PS68997 Date Posted : Mar 3, 2022 Description :
Description
SHIFT : Day Job
SCHEDULE : Full-time
Customer Care Representative I
Brentwood, TN
Be part of an extraordinary team
Build the Possibilities. Make an extraordinary impact.
A proud member of the Anthem Inc family of companies, myNEXUS is the leader in health resource optimization, focused on transforming how healthcare is delivered and promoting the advancement of care for the people we serve.
As a Customer Care Representative I, you will be responsible for successfully completing the required basic training. As a Customer Care Representative I, you will be able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
You must pass the appropriate pre-employment test battery.
How you will make an impact :
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Analyzes problems and provides information / solutions.
- Operates a PC / image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Outbound calls are conducted in the ZipDrug business area.
Qualifications
Minimum Requirements :
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experience :
- For URAC accredited areas, the following professional competencies apply : Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
- Medical background.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19.
If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate.
Anthem will also follow all relevant federal, state and local laws.
Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 Worlds Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion.
To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
Job Summary
Full Time
Insurance
$49k-64k (estimate)
03/07/2024
05/06/2024
anthem.com
COLUMBUS, OH
3,000 - 7,500
Private
JOE BOBEY
$1B - $3B
Insurance
Related Companies
The job skills required for Customer Care Representative I include Customer Service, Problem Solving, Customer Care, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative I positions, which can be used as a reference in future career path planning. As a Customer Care Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative I. You can explore the career advancement for a Customer Care Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
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Step 3: View the best colleges and universities for Customer Care Representative.
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