Job Objective:

The Security Lead Officer provides constant field assistance and communication to the Security Supervisor and Director of Safety and Security on the implementation of day-to-day planning, developing, and operation of work activities of the department and its staff.

Duties and Responsibilities:

• Enforces the overall safety and security of the hospital campus by determining appropriate security and safety rules and procedures are being adhered to.
• Provides field assistance and constant communication to the Security Supervisor and/or Director of Safety and Security by monitoring posts to ensure that duties are properly executed and that officers are rotating properly between posts.
• Assists the Supervisor and/or Director of Safety and Security in organization of staff in cases of emergency, assigning Security Officers to special tasks as directed.
• Discusses reports of any and all investigations or security issues with any leads or findings with the Security Supervisor and Director of Safety and Security.
• Assists the Supervisor in conducting and monitoring all field investigations and inquiries.
• Determines prompt and accurate reporting byofficers of any incident or security issues by requesting a written report or making sure that incidents are properly documented in request logs.
• Contacts the Security Supervisor to report all unusual events and emergency situations.
• Provides a daily briefing at the end of shift.
• Responds to all off-site alarms and presents a formal report to Security Supervisor/Director.
• Conducts and maintains a daily journal of all vehicle inspection reports.
• Commits to continual learning.
• Participates in training and monitoring of newly assigned personnel in the field under the direction of the Security Supervisor and/or Director of Safety and Security.
• Assists in hospital wide training programs.
• Contributes to departmental staff meetings.
• Determines that security officers are in proper uniform and have suitable equipment to ensure the Safety of employees, patients, visitors and medical staff while on duty.
• Maintains consistent communication with Security Supervisor and the Security Control Center to ensure that electronic surveillance equipment is correctly monitored. Monitors and keeps a constant communication with Security Supervisors on all code calls and/or restrained individuals, reporting any improper execution of policy and/or procedures.
• Assumes Supervisor's duties in the absence of the
• Meets the duties and responsibilities of a Security Officer.

Non-Essential Duties:

• Other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge

• Good knowledge of principles and practices of safety & security management, especially in a hospital setting
• Good knowledge of principles and practices of supervision
• Good knowledge of security monitoring systems
• Knowledge of content and formatting of reports

Skills

• Good oral and written communication skills
• Good interpersonal skills
• Maintains writing skills required for compiling reports

Abilities

Ability to use basic computer applications such as Word, Excel and Outlook

• Ability to self-motivate, function as part of a team, exhibit professionalism, trustworthiness and integrity, and treat others with dignity and respect
• Ability to complete multiple tasks in a timely and accurate mariner, with attention to detail
• Ability to assess staffing needs
• Ability to delegate responsibility and achieve results through subordinates

AVH Values: All AVH employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education

• Nonviolent Crisis Intervention 8-hour course from the Crisis Prevention Institute (CPI) within 90 days of hire/promotion and recertification annually

Experience

• A minimum of 2 years hospital security or related experience

Required Licensure and/or Certifications:

• Possession of a valid California driver's license
• Current California Guard Card
• Valid First Aid and/or CPR card maintained at all times
• Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion
• Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion
• Certified Healthcare Safety Security Supervisor (CHSSS designation from IAHSS within 90 days of hire/promotion
• Health Stream coursework, within 60 days of hire/promotion, on:
• Workplace Violence
• National Incident Management System (NIMS)
• Emergency Management

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Absenteeism and Tardiness Policy
• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate Joint Commission requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct

Physical Requirements and Working Conditions:

• Work performed in a combination of the interior of a hospital building and outdoors under potentially stressful and emotional conditions.
• Stand or walk or sit or a combination thereof for 8 hours.
• Able to lift 50 lbs.
• Able to move vigorously as needed.
• Able to grip with both hands.
• Able to bend and reach without limitations.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education and Experience:

Education

• Nonviolent Crisis Intervention 8-hour course from the Crisis Prevention Institute (CPI) within 90 days of hire/promotion and recertification annually

Experience

• A minimum of 2 years hospital security or related experience

Required Licensure and/or Certifications:

• Possession of a valid California driver's license
• Current California Guard Card
• Valid First Aid and/or CPR card maintained at all times
• Certified Healthcare Security Officer (CHSO) designation from the International Association for Healthcare Security and Safety (IAHSS) within 30 days of hire/promotion
• Certified Advanced Healthcare Security Officer (CAHSO) designation from IAHSS within 60 days of hire/promotion
• Certified Healthcare Safety Security Supervisor (CHSSS designation from IAHSS within 90 days of hire/promotion
• Health Stream coursework, within 60 days of hire/promotion, on:
• Workplace Violence
• National Incident Management System (NIMS)
• Emergency Management