JOB DESCRIPTION

Position Title: RV Park Attendant Department: RV Park

Salary Range: $140.00-$15.00 Reports to: RV Park Manager

Employment Status: Seasonal FLSA Status: Non-Exempt

POSITION SUMMARY

The incumbent is responsible for providing customer service by providing exceptional customer service by handling inquiries, processing reservations and payments, assisting guest with their needs. This position requires the ability to work independently and as part of a team, excellent communication skills, and a friendly demeanor.

ESSENTIAL FUNCTIONS & DUTIES

• Greet guests and provide information about RV park facilities, services, and local attractions;
• Responding to inquiries via phone, email, and in-person in timely and professional manner;
• Register guests and assign campsites based on availability and specific requests;
• Collect fees and deposits, handle cash and credit card transactions, and maintain accurate records;
• Monitor RV park activity and enforce park policies and regulations;
• Assist with maintenance and cleaning of RV park facilities;
• Coordinate with other departments and staff to ensure smooth operations of the RV park;
• Respond to guest complaints or concerns and resolve any issues in a timely manner;
• Maintain cleanliness and organization of the RV park, including the campsites, common areas, and surrounding grounds;
• Possess the ability to react productively to other duties as reasonably assigned

QUALIFICATIONS

Excellent communication skills and ability to interact with guests in a professional and friendly manner. Basic computer skills and ability to learn and understand reservation system. Ability to work independently and as part of a team. Flexibility to work weekends, evenings, and holidays as required. Ability to lift and carry up to 30 pounds and work in outdoor weather conditions.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

Experience in customer service and cash handling preferred

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation.
• Knowledge or ability to be trained in hazard communication
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.

IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.

DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.

DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? No.

DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? Yes.

WORKING CONDITIONS

The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.

• Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS

The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY

It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.

INTENT AND FUNCTION OF JOB DESCRIPTION

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.