JOB DESCRIPTION

Position Title: Fee Booth Attendant Department: Guest Services

Salary Range: $14.50 - $16.00 Reports to: Guest Services Manager

Employment Status: Seasonal FLSA Status: Non-Exempt

POSITION SUMMARY

The Fee Booth Attendant is responsible for greeting visitors, customers, staff, and other vendors, collecting fees, providing information about marina facilities, and ensuring a safe and enjoyable experience for all park and marina visitors. This position requires excellent communication skills, customer services skills, the ability to handle cash and operate a cash register, and a friendly demeanor.

ESSENTIAL FUNCTIONS & DUTIES

• Greet visitors to the marina and provide information about the facilities, events, and rules;
• Collect fees from visitors and guest, accurately handle cash and make change, and complete all necessary transactions and daily administrative tasks;
• Operate a point-of-sale system or cash register to record transactions and maintain accurate records;
• Assist visitors with park and marina maps and provide directions to various park locations;
• Check for valid credentials for entry from staff, vendors, and CUA holders;
• Monitor visitor activity and report any unusual behavior or safety concerns to manager, risk management/security personnel and appropriate authorities;
• Provide exceptional customer service to visitors, addressing their needs and resolving any complaints or issues in a timely manner;
• Maintain cleanliness and organization of the fee booth and surrounding area;
• Possess the ability to react productively to other duties as reasonably assigned.

QUALIFICATIONS

Excellent communication skills and ability to interact with visitors, staff, and other vendors of the marina in a professional and friendly manner. Minimum of eighteen (18) years of age. Comfortable with basic computer skills and knowledge of point-of-sale systems or cash registers preferred. Ability to work independently and as part of a team. Flexibility to work weekends, evenings, and holidays as required. Ability to learn marina and recreational park rules and regulations. Ability to stand for extended periods of time and work in outdoor weather conditions.

EDUCATION

High school diploma or equivalent preferred.

EXPERIENCE

Experience in customer service and cash handling preferred.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns;
• Knowledge or ability to be trained in fire extinguisher operation;
• Knowledge or ability to be trained in ISO/EMS awareness;
• Knowledge or ability to be trained in employee orientation;
• Knowledge or ability to be trained in hazard communication;
• Knowledge or ability to be trained in hazardous materials response/respiratory protection;
• Knowledge or ability to be trained in emergency response;
• Knowledge or ability to be trained in recyclable materials;
• Knowledge or ability to be trained in blood borne pathogen awareness

IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Minimally.

DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.

DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? No.

DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? Yes.

WORKING CONDITIONS

The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.

• Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS

The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY

It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.

INTENT AND FUNCTION OF JOB DESCRIPTION

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.