Description

JOB TITLE: Truth Traveler Pigeon Forge General Manager

LOCATION: Pigeon Forge, TN

REPORTS TO: Chief of Visual Media

DEPARTMENT: Visual Media

STATUS: Full-Time

SUMMARY: Answers in Genesis is seeking a dynamic and experienced General Manager to lead the successful launch and operation of our new VR attraction in Pigeon Forge, TN. This cutting-edge facility will feature virtual reality technology, haptic benches, planetarium technology, retail, food and beverage, and more. The General Manager will play a pivotal role in setting up the attraction, developing a high-performing team, and ensuring exceptional guest experiences.

RESPONSIBILITIES:

1. Attraction Setup: Oversee the setup and launch of the VR attraction, including coordinating with vendors, supervise portions of technology installation, and managing the facility's physical layout.
2. Team Leadership: Recruit, hire, and train a diverse team of staff members, including VR operators, customer service personnel, retail associates, and food and beverage staff. Foster a positive and collaborative team culture.
3. Operational Excellence: Ensure smooth day-to-day operations, from ticketing and VR experiences to retail and food services. Implement efficient scheduling and resource management to optimize guest experiences.
4. Customer Service: Develop and maintain a culture of exceptional customer service. Address guest inquiries, concerns, and feedback promptly and professionally.
5. Financial Management: Manage the attraction's budget, monitor expenses, and identify opportunities for revenue growth. Drive profitability while providing value to customers.
6. Quality Control: Ensure the VR experiences and all attractions meet high-quality standards for safety, cleanliness, and functionality.
7. Marketing and Promotion: Collaborate with the marketing team to create and execute marketing strategies that drive visitor numbers and revenue. Develop partnerships and promotional events.
8. Health and Safety: Implement and enforce safety protocols to protect staff and visitors. Stay informed about industry best practices and compliance requirements.
9. Reporting: Provide regular reports to upper management on key performance indicators, financial results, and guest feedback. Implement strategies to address areas needing improvement.

Qualifications

REQUIREMENTS:

• Leadership Experience: Minimum of 5 years of management experience in the entertainment or attractions industry, with a track record of successful team leadership.
• Flexible Schedule: Ability to work evenings, weekends, and holidays as needed to accommodate operational requirements.
• Entrepreneurial Mindset: Proven ability to think creatively, identify growth opportunities, and adapt to changing market conditions.
• Technical Aptitude: Familiarity with VR technology and related equipment is a plus.
• Customer-Centric: A passion for delivering outstanding customer experiences and a commitment to guest satisfaction.
• Communication Skills: Excellent written and verbal communication skills. Ability to collaborate with cross-functional teams.
• Agreement with AiG's Mission: Must agree with and support the mission, vision, and values of Answers in Genesis.
• Education: Bachelor’s degree in business, hospitality, or a related field (or equivalent experience) is preferred.

BENEFITS:

• Competitive Salary
• Paid Vacation, Sick Time, and Holidays
• Health Insurance and Health Savings Account (HSA)
• Dental and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401K with Employer Match
• Admission Discounts to Ark Encounter, Creation Museum, and AiG Conferences
• Employee Perks Program

APPLICATION PROCESS:

To apply for this position, please complete the online application on our website [link to the application]. Please include your salary requirements, a personal testimony of faith, and your agreement with AiG's Statement of Faith. A background check and pre-employment drug screen will be required for employment consideration.

Answers in Genesis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.