Job Type: Full Time/Part Time

Hours: 11:00 AM - 8:00 PM CST

Salary: $14.00 per hour

Benefits: Available after 90 days for full-time employees

About AnswerNet:

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Answercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:

As an Outbound Call Center Representative, your primary responsibility will be to initiate outbound calls to potential clients, engage with gatekeepers, and successfully reach decision-makers. Your goal will be to utilize scripting and training provided to conduct surveys, set appointments, or facilitate warm transfers, ensuring effective communication and building strong relationships with our target audience.

Job Duties / Responsibilities / Essential Functions:

• Conduct outbound calls to prospects using provided contact lists.
• Navigate through gatekeepers to reach decision-makers and establish productive conversations.
• Clearly and effectively communicate the value proposition of our products/services.
• Identify and qualify leads to determine their potential as clients.
• Conduct surveys, set appointments with decision-makers, or facilitate warm transfers to the appropriate representative.
• Maintain accurate and up-to-date records of all interactions and outcomes in our CRM system.
• Meet or exceed daily/weekly targets for calls made, surveys completed, appointments set, and warm transfers completed.

Required Knowledge /Skills / Abilities / Qualifications:

• At least one year of actual Call Center experience, working with an automatic dialer, and call scripting is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS.
• MUST BE COMPUTER LITERATE.
• Clear, professional, and friendly voice.
• Excellent verbal communication skills with the ability to articulate complex ideas clearly.
• Persuasive and confident phone manner, with the ability to build rapport quickly.
• Strong negotiation and objection-handling skills to overcome gatekeepers.
• Ability to effectively qualify leads and identify potential opportunities.
• Familiarity with CRM software and the ability to navigate multiple systems simultaneously.
• Strong organizational skills and attention to detail to maintain accurate records.
• Ability to work independently, manage time effectively, and meet targets.
• Basic computer skills and computer literacy are a must.
• Experience in an outbound environment. Sales experience is preferred.

WAH Requirements: (No exceptions here)

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible).
• Hardwired high-speed internet connection (Ethernet cable).
• USB-connected headset.
• Webcam used for training and meetings.
• Quiet dedicated place to work free from distractions, including pets and children.

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office
• Remote

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have at least 1 year experience navigating a computer using Chrome, Microsoft Edge, Email, Zoom Etc .

Experience:

• Call center: 1 year (Required)

Location:

• Webster City, IA (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: Remote