Description

Job Summary

The Host is the main point of contact when members and guests come to the Club. The Host greets members and guests in a personable, friendly, and inviting manner, and guides them to appropriate areas. The Host greets all incoming parties, records date, time and special requests and walks each party to a designated table. The Host also helps provide a fine dining environment by performing other assigned tasks requiring attention to detail.

Job Tasks (Duties)

• Greets members and guests as they enter the Club and Dining Room areas.

• Guides members to appropriate areas of the Club and to designated tables in the dining area.

• Addresses all members in a professional manner and by name if possible.

• Takes reservations and inputs information into the POS system.

• Communicates any wait time for a reservation with the member or guest.

• Takes “take-out” orders and enters them in the POS system.

• Wipes down menus.

• Ensures smooth operation of dining room flow.

• Monitors table rotation.

• Stays current with the Dining Room Menu offerings.

• Assists servers when busy by clearing, busing, and resetting tables.

• Takes ownership of member issues and follows problems through to resolution.

• Engages in making sincere, friendly, and personal interactions with membership and guests to ensure they are happy with food and service.

• Follows the service mission statement to the fullest.

• Completes other duties as assigned by supervisor or management.

Requirements

Qualifications

• High School Diploma or GED required.

• Ability to provide excellent customer service in a fast-paced environment.

• Must have strong client facing and communication skills.

• Must be able to pay high attention to detail.

• Must be able to perform basic computer skills to include familiarity with Excel programs.

• Must have a positive attitude and a willingness to work in a team environment.

• Restaurant experience a plus.

Physical Requirements

• Must be able to work in a standing position for long periods of time.

• Must be able to safely lift and easily maneuver trays of food and drink when necessary.

• Must be able to pour beverages such as water and wine.

• Occasional bending.

• Occasional sitting.

Position Classification and Expected Hours of Work

The assigned hours to this position vary each week according to event schedules, but include working on holidays and weekends.