JOB
This position announcement will be used to fill a full time, permanent, safety sensitive Volunteer Coordinator (Program Specialist I) in the Department of Detention Facilities with Anne Arundel County Government.
This is program management support work carrying out assignments in operational programs requiring knowledge of a range of program issues to perform recurring assignments involving standard principles and practices.
NATURE AND VARIETY OF WORK
The occupational field of program management work involves the overall management of the Department of Detention Facilities Volunteer Service Program. The incumbent develops and plans for the effective operation of the volunteers and educates the community to the need for volunteers and volunteer programs for the facilities. The incumbent in this position will also identify service needs and develop a pool of volunteers to ensure adequate coverage to each of their assigned facilities. The field of work will consist of recruiting and orientating community persons to work as a volunteer in a correctional setting, the maintenance, care and security of volunteers files, the processing of applications and the gather of Volunteer Program statistics for monthly reports.
An employee in this class utilizes knowledge of program management support and program subject matter principles, techniques, functions, regulations and procedures in carrying out a variety of standard assignments within a defined area of one or more programs. Assignments may also require knowledge of and skill in using computer and automated office technology. The employee independently plans and carries out the aspects of program implementation and resolves problems and deviations in accordance with policies and program practices. The supervisor reviews methods and approaches used in carrying out the program for conformance to policy and established requirements. The employee uses discretion and independent judgment in locating, selecting and applying the appropriate guidelines, references and procedures to respond to specific situations and may determine which of several alternative courses of action to use. The work involves a range of recurring problems and issues requiring the employee to decide on factors that must be identified and analyzed to determine relationships with existing criteria. Work output affects the social, physical or economic well-being of program participants or recipients of services.
The work is primarily sedentary, is performed in an office environment and presents minimal hazards. Employees may have supervisory responsibilities. The work will entail contact with pretrail detainees and convicted offenders.
EXAMPLE OF DUTIES
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Provides support for and liaison with various citizens' committees, community groups, and advisory councils including preparation of meeting summaries, identification of issues requiring further action, and ensuring that requests from the public are handled in a timely and effective manner.
Develops and maintains current listing of specific resource services available for individuals in target population.
Provides program support by establishing and maintaining mechanisms/data bases to track program activity; generate reports; process data, billings, and payment vouchers; verify data or identify inaccuracies in data; and monitor changing trends and patterns.
Monitors specific or selected aspects of contracts and makes recommendations on the acceptability of program services; serves as liaison between contractor and user agency by receiving complaints and resolving problems concerning contract performance or costs.
Determines eligibility for program service based on a review of application with supporting documentation, program regulations and guidelines and verification of data provided by applicant.
Assesses training and volunteer development requirements and designs programs to address such needs.
Coordinates and directs volunteer program services for the inmate population at the Detention Center.
Drafts and oversees distribution of program promotional materials including public service announcements to local newspapers, special correspondence to employers, and meeting with potential program participants to encourage enrollment.
Prepares workload surveys and recommends changes in work distribution, assignment of functions, and other related matters.
Recruits, screens, trains, schedules, supervises and evaluates program volunteers and student interns.
Performs related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the program areas related to the department/agency to which the position is assigned.
General understanding of applicable County, State, and/or Federal regulations and procedures, as required.
Knowledge of contract, administration and monitoring, as required.
Ability to prepare, interpret, and evaluate program proposals and modifications.
Ability to communicate effectively, both orally and in writing.
Ability to deal tactfully, effectively and equitably with people.
Ability to attend meetings or perform work at locations outside the office, if necessary.
SUPPLEMENTAL INFORMATION
Preference will be given to applicants who possess the following:
1. One (1) or more years of experience recruiting volunteers
2. One (1) or more years of experience with program development
3. One (1) or more years of supervisory experience
4. Ability to work one evening a week (1:00 PM - 9:30 PM) and occasional weekends
5. Experience working in a correctional facility
6. Experience working in a government environment