Position DescriptionThe position is located in the office of Information Technology (OIT) in Annapolis, MD. This is a PROMOTIONAL ONLY announcement, which means ONLY current county merit employees can apply for the position. The IT Systems Analyst is responsible for support of applications and servers deployed throughout our Enterprise environment. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support, desktop support and customer service. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.NATURE AND VARIETY OF WORKWe are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, Iaas, Server/Client, Thick Client, etc). Direct and assist with ensuring all server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.Applicants must be detail oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem solving skills. This applicant will direct operations staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical and leadership position and will require some application and environment configuration, troubleshooting and deployment support.(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)Function as a team lead for Operations Server Team to include support of all enterprise infrastructure environments.Provide backup support to the Operations Server Team to include support of all server and enterprise infrastructure environments.Maintain server and application inventories to ensure that all pertinent information is up to date.Assist with server backup and restoration activities to ensure reliability of backups.Assist with server patching and cyber security threat mitigation and reporting.Provide higher tier end-user support, troubleshoot technical issues, and ensure quality control of related systems and environments.Implements and maintains purchased or leased software program products; conducts on-the-job training; works closely with OIT customers.Develop system documentation such as training guides, architectural/interface diagrams or other support documentation.Technical competency in managing the day-to-day operations of information systems and its interfaces.Monitor data-center health using existing management tools.Perform routine and scheduled audits of all systems.KNOWLEDGE, SKILLS, AND ABILITIESThorough knowledge of modern techniques in systems analysis, design and project management.Thorough knowledge of evaluating principles, methods, and tools to organize work, set priorities and determine resource requirements.Considerable knowledge of management principles and practices, including organizational structure, staffing patterns, and administrative control techniques.Skilled in customer services techniques to include strong leadership, organizational, and presentation skills.Skilled in effective written communication, working in groups, and meeting facilitation.Ability to plan, organize, and conduct systems analyses and to evaluate alternative processes and procedures.Ability to communicate effectively and establish and maintain working relationships with customers, vendors and colleagues.Ability to lead others in the performance of their duties.Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies; and six (6) or more years of experience in electronic data processing systems analysis and design.Note: The graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies, maybe substituted on a year-for-year basis with four (4) or more years of experience in electronic data processing system analysis and design, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies, for a combined total of ten (10) or more years of experience in electronic data processing system analysis and design. Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.Preference given to the following:1. Graduate from an accredited four-year college or university with major course work in a computer related field2. Five (5) or more years experience with information technology operations and infrastructure3. Five (5) or more years experience in server systems/cluster administration, server systems troubleshooting and server systems operations monitoring.5. Five (5) or more years of experience installing, maintaining and supporting AWS environments6. Five (5) or more years of experience managing and coordinating operations support teams7. Experience managing and maintaining server/computer room resources.8. Experience managing and supporting Google Workspace suite of applications and products.