Position Description

Anne Arundel County Government is currently hiring for a full-time permanent, Office Support Specialist (Represented) position within the Department of Inspections and Permits.

This is advanced-level office support work requiring special skills and knowledge in a specific program area. Personal contacts are with county managers, employees, the general public, and other municipal or private sector agencies to receive and exchange information, explain procedures to facilitate a process, provide a service, or resolve operating problems.

NATURE AND VARIETY OF WORK

Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety, etc.

Work involves serving as the primary office support employee for a variety of organizational units. Includes coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, and public safety. Work also entails various administrative processes and methods, including the use of office automation systems and computer applications to produce correspondence, reports, and other documents in various formats. Work products support and affect the accuracy, reliability, and timeliness of office programs, services, and functions The work consists of operating a computer keyboard or video display terminal.

Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary levels for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize, and maintain databases and prepare reports and correspondence.

Monitors and records expenditures of accounts, grants, budgets, and petty cash according to office procedures and generally accepted accounting standards.

Monitors and may in some cases control usage of budget allotments, equipment, supplies, and capital assets in support of program objectives.

Maintained fiscal records, checked computations, verified transactions, reconciled receipts with control records, and reconciles financial statements.

Maintains files for accounts payable and payroll records for large-size organizations.

Processes child support warrants and summons.

Provides office support for court-ordered community service program.

Maintains inmate commitment status, and verifies release of inmates.

Updates utility connection files for water and sewer connections.

Maintains inventory and issues police uniforms and equipment.

Processes invoices, and prepares reports for CIP.

Receives permit applications, processes permits, calculates costs, and prepares receipts.

Resolves discrepancies in purchasing and receiving orders, processes invoices, and assists in preparing service contracts.

Updates and maintains water and sewer consumption and meter inventories; prepares reports for utility allocation approval of pending building permits.

Reviews and tracks utility and public works agreements through completion.

Records and processes all park revenue, and coordinates planning events for the park.

Operates and maintains meter reading system, and answers questions from employees on health benefits, and deferred compensation.

Processes redemptions and approves applications for business licenses, and updates bankruptcy claim forms for property taxes owed.

Prepares bills and accounts for all corporate and personal property tax bills.

Processes and bills all large commercial accounts for water bills.

Maintains and operates the real estate property tax overpayment and refund file.

Ensures that utility bills mailed to customers are accurate and complete.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of modern office practices, procedures, and equipment.

Thorough knowledge of business English, spelling, and arithmetic.

Thorough knowledge of departmental rules, regulations, procedures, and functions.

Considerable knowledge of office record keeping and reporting.

Ability to use a personal computer and software applications.

Ability to plan, organize, and supervise the work of employees performing a variety of clerical functions.

Ability to develop effective office work procedures.

Ability to understand and follow complex oral or written instructions.

Ability to prepare operating and statistical tabulations and reports.

Ability to establish and maintain effective working relationships with employees and other county departments.

Ability to deal effectively and courteously with the public.

Ability to communicate effectively both orally and in writing.

Minimum Qualifications

Education: Graduation from high school.

Experience: Four (4) or more years in progressively responsible office support work.

Supplemental Qualifications

Preference will be given to candidates who possess the following:

1. Experience in working for a federal or state agency.

2. Experience with managing and processing complaints, and violations within a compliance department.

3. Experience with 311 / SeeClickFix or similar programs.

4. Experience with GeoCortex or similar programs.

5. Experience with PIPS or similar programs.

6. Experience with Google Suite.