The Ann Arbor Animal Hospital is an AAHA accredited veterinary hospital that has been serving Ann Arbor and the surrounding area for nearly a century. We are privately and locally owned. In addition to pre-booked wellness appointments, we have same-day availability for patients’ urgent care needs.

Employee feedback is extremely important to us. We have regular team meetings to discuss hospital policies and solicit employee recommendations for improvement.

Our Client Care Specialists provide clerical support to our veterinary care team. Their actions and decisions determine clients’ first and last impressions of our hospital.

Client Care Specialist Job Qualifications:

• Previous experience in a veterinary setting (preferred)
• With the exception of people with disabilities that prevent them from safely operating a motor vehicle, applicants are required to have a valid driver’s license and a safe driving history. This is necessary because employees may need to make runs to the blood bank, pharmacy, etc. If you have a disability that prevents you from driving, we would be happy to make a reasonable accommodation
• Able to work mornings, evenings, and weekends
• Full-time or Part-time

Client Care Specialist Key Job Duties:

• Answer incoming phone calls
• Assist clients with completing paperwork, retrieving patient medical records from previous veterinarians, etc.
• Use computers to schedule appointments, enter charges into our practice management software, check clients out, etc.

Client Care Specialist Physical Demands and Environmental Factors:

• Frequent exposure to animals which may bite, scratch, or otherwise cause physical injury to employee
• May be exposed to anesthesia gases, zoonotic and chemical hazards, and radiation
• In order to ensure the safe and effective performance of this job and the successful operation of the business, English fluency is necessary for this position.
• Ability to move around the building to access drawers, cabinets, etc.
• Ability to ascend and descend step stools to safely reach supplies in cabinets and/or on shelves
• Ability to independently move supplies (weighing up to 40 pounds) from shipping boxes to their proper positions on shelving units
• Ability to store and retrieve items which are located above head-level
• May need to remain in a stationary position for prolonged periods (i.e., up to several hours) while using computer, phone, etc.
• Must be able to efficiently operate computers, phones, and other office equipment
• Ability to observe and accurately discern fine details at close range (e.g., handwritten notes; patient features; etc.)
• Position requires frequent communication with coworkers and clients. Must be able to exchange accurate information during these communications.
• Must be able to perceive physical safety/OSHA hazards in the environment

Client Care Specialist Full-Time Employee Benefits:

• Health insurance (up to $345 monthly employer contribution toward premium costs)
• SIMPLE IRA
• Employee discount on veterinary services/supplies
• Paid time off
• Base pay ranges between $18 and $19 per hour, depending on experience

To learn more about this job opening, please call us at 734-662-4474 and ask to speak with Rick, or apply online right now!