Minimum Qualifications:

Knowledge Of:
General office practices and procedures including filing systems; receptionist and telephone techniques.

Ability To:

• Perform clerical work with speed and accuracy;
• Use a multiple line telephone;
• Greet clients graciously and recognize the responsibilities involved in responding to client questions and needs;
• Keep medical records;
• Understand and carry out oral and written directions;
• Proficiently handle all forms of monies;
• Maintain a neat professional appearance;
• Maintain a harmonious and cooperative relationship with coworkers

Experience: At least two years recent experience in general office work with increasing responsibilities and direct customer service. Recent experience at a veterinary hospital or working with animals preferred.

Specific Duties:

• Receive incoming phone calls and schedules appointments.
• Receive clients as they arrive and establish the purpose of each visit.
• Update the existing medical file or collect sufficient information to prepare a new file.
• Enter charges for each patient visit into the invoicing system (AVIMARK).
• Receive payments for services rendered.
• Answer questions regarding the status of hospitalized animals as directed by the attending D.V.M.
• Prepare vaccine reminder, welcome, and sympathy cards.
• Maintain the appearance of the reception area.
• File medical reports into the appropriate medical records.
• Refill prescriptions in accordance with hospital policies and procedures.
• Educate clients about basic care of pets and deliver to-go-home instructions.
• Prepare the daily posting reports; balance cash, checks, and credit card payments daily; and verify daily deposit.
• Occasionally type letters.
• Other related duties as assigned.