14 Client Services Lead Jobs in Woodstock, GA
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Animal Hospital of Towne Lake is Hiring a Client Services Lead Near Woodstock, GA
- The core aspects of the position include but are not limited to monitoring and facilitating the flow of the regular and standby appointments of the day, emergencies, managing a nurse advice line, and helping Drs with screening and returning medical call backs, submitting referrals, and custom prescriptions
- Other priorities are giving direction to medical staff for Emergencies, Scheduled Appointments, Surgery check ins and Standbys to be sure they are taken in a timely manner and by the appropriate medical team member
- Directing technicians and Drs where to go next to keep the flow of appointments on schedule. Checking out their rooms or filling medications for their rooms so that they can move onto the next room or task
- Keeping the appointment/SB White Board up to date
- Communicating with PCC on lunches, techs or Drs who may need help
- Communicating with the drop off technician and direct Drs to help with drop off between rooms
- Providing miscellaneous support to all staff if necessary
- Monitoring and responding to the Nurse Advice Line in a timely manner in case patients who call need to come in or need a response before the Drs start going home for the day
- Bridging the gap between medical and reception teams – keeping communication flowing on appointments and standbys
- Keeping appointments and stand by pet parents up to date on wait time on arrival, as needed while waiting and if an emergency occurs to let them know how they may be impacted
- Submitting medical referrals and making sure the appropriate records and tests/imaging are submitted with the referral.
- Answering questions about and helping techs fill routine medication requests appropriately
- Must have the ability to multi-task, stop and start tasks with interruptions.
- Returning moderately medical call backs for Dr such as lab calls, recommendations and responding to owners’ requests and questions for the Drs so that they can be available for appointments and drop offs
- Maintaining high level of communication with the Drs and keeping detailed up to date records on all communications between Drs and Pet parents
- Able to work a 12-hour shift. Able to sit, stand and be actively present moving about the hospital when needed.
- Ability to maintain calm when faced with emotional pet parents and situations and respond with compassion and professionalism.
Job Summary
Full Time
$50k-65k (estimate)
11/12/2023
03/29/2024
townelakevets.com
Woodstock, GA
25 - 50
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The job skills required for Client Services Lead include Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Lead positions, which can be used as a reference in future career path planning. As a Client Services Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Lead. You can explore the career advancement for a Client Services Lead below and select your interested title to get hiring information.
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