Circa 43,256 dependent on skills & experience

Permanent

Full time, 37 hours per week Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office.

Your base location will be Enterprise House in Lincoln. There is an expectation from you to work from the office 2-3 days per week.

We are recruiting for a Customer Care Team Manager to join our Wholesale Services Operational Delivery team, on a permanent basis! Youll manage the delivery of a business-critical service, driving enhanced efficiency and maximising customer experience.

This role is pivotal in enabling the business to meet our performance targets relating to customer experience. Youll manage the Customer Care Team who are responsible for case managing customers, where their journey needs specific attention outside of standard processes.

Youll coach, develop, and train the team, sharing operational knowledge, best practice and ensu ring your team are challenging process and cultural shortcomings that compromise the effective delivery of customer service.

Working closely with the Continuous Improvement team, youll develop and deliver strategies to improve customer experience, whilst analysing and developing processes that relate to the improvement of c ustomer satisfaction.

Flexible benefits to support your wellbeing and lifestyle What does it take to be a Experience in an operational or operational support environment Proven ability to driv e improvements in service to c ustomers Understanding of company strategy and ability to deliver required outputs Strong team management skills, in particular experience in mentoring and coaching Excellent organisational skills and time management Excellent interpersonal, analytical and communications skills, both written and verbal Ability to engage and gain buy in from key stakeholders Strong prioritisation, negotiation and decision-making skills Exc ellent problem analysis and problem-solving skills We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers.

We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.

We also take Health and Safety very seriously in everything that we do.

If you are offered a job with us, youll be subject to the relevant / standard employment checks, including : your right to work in the UK, references, driving licence and identity check.

Depending on your role, you may also be subject to further pre-employment checks.

To apply, youll need your up-to-date CV, we also recommend uploading a cover letter tell us what has made you apply and what skills you can bring to the position.

We will be in touch after your application has been reviewed, following the closing date.

Become a part of Anglian Waters future and join us on our journey as we do the right thing, by buildingtrust and bringing environmental and social prosperity to the region.

Last updated : 2024-03-07