RN or LPN - triage incoming patient calls for a pediatric practice Must demonstrate sound clinical judgement with accurate and thorough documentation of patient calls and instructions provided.

DUTIES AND RESPONSIBILITIES:

· In a physician’s office setting performs duties including but not limited to working with our call center answering phones, triaging calls, taking and returning messages per provider’s instructions.

· Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.

· Participates in quality improvement and utilization review activities.

· Calling in medications to pharmacy

· Collaborates with others in providing in-service education as needed.

 Performs other related duties as assigned by management

QUALIFICATIONS:

· Graduate of an accredited school of nursing.

· Must possess current state LVN/ RN license and CPR certification.

· Minimum of two to four years Pediatric experience.

· Demonstrated competence in reacting to and handling emergencies.

· Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.

· Strong charting/documentation skills.

· Ability to understand and adhere to established policies, procedures, and protocols.

· Excellent written and oral communication skills

· Strong organizational, problem-solving, and analytical skills

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.