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Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you! Andrews Federal is a transformative, international financial institution, proud to serve our military and communities. Our top priority remains to help our members achieve financial wellness.
With a positive workplace culture embedded in every aspect of our DNA, our organization has been certified as a Great Place to Work for 4 years. Andrews Federal offers a highly competitive compensation and benefits package to maintain a happy and healthy workforce.
As our organization continues to thrive, we seek a highly motivated workforce that is not afraid to provide innovative solutions within the financial services industry. Our leaders encourage collaboration and new ideas as we continue to serve our global membership.
Some of the perks of working at Andrews Federal include:
PURPOSE OF POSITION
Manage and direct all aspects of Incoming & Outgoing Contact Center operations. Implement and review Contact Center procedures. Responsible for setting & achieving Service Levels, Survey Results, and Sales Production while providing best-in-class quality. Find solutions to improve Contact Center operations and increase profitability.
ESSENTIAL DUTIES
REQUIRED EXPERIENCE
PHYSICAL REQUIREMENTS
Other
Banking
$80k-110k (estimate)
04/11/2024
06/09/2024
andrewsfcu.org
WALDORF, MD
200 - 500
1948
$50M - $200M
Banking
Andrews Federal Credit Union was founded in 1948 to serve military and civilian personnel along their financial journeys. With over $2 Billion in assets, Andrews Federal has grown to serve more than 134,000 members in the District of Columbia, Joint Base Andrews (MD), Springfield, Virginia (VA), Joint Base McGuire-Dix-Lakehurst (NJ), and military installations in central Germany, Belgium, and the Netherlands. In addition, the Credit Union serves as a financial partner with many select employee groups in Maryland, the District of Columbia, Virginia, and New Jersey.
The following is the career advancement route for Contact Center Manager positions, which can be used as a reference in future career path planning. As a Contact Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Manager. You can explore the career advancement for a Contact Center Manager below and select your interested title to get hiring information.