SUMMARY:

Performs basic duties of patient care under the guidance and direction of the Registered Nurse. Performs various housekeeping to maintain a clean and orderly environment, monitors department inventory and restocks supplies. Performs clerical duties as assigned. Assists with comfort and safety of patients. Takes and records vital signs, height, weight, intake and output of patients. Greets, interviews, registers and transports patients. Assists the physicians and nurses with bedside procedures.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

2. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

3. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

5. Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

JOB RESPONSIBILITIES:

• Supports and promotes an environment conducive with Mission, Vision, and Values of the hospital.
• Performs basic duties of patient care under guidance and the direction of the Registered Nurse.
• Performs various housekeeping and cleaning duties to maintain a clean and orderly environment.
• Monitors department inventory, places orders and restocks to maintain a functional environment.
• Provides patient care to neonates, infants, pediatric, adolescent, adult and geriatric populations. Age specific competency is measured by variety of methods which may include, but is not limited to, self-learning packets, review of age-specific guidelines, direct observation, annual education, annual competency review, videos, unit based classes, policies and procedure review, or chart review. Performance expectations are defined in the competency evaluation.
• Assist patient in a manner conductive to the patient comfort and safety.
• Takes and records vital signs, height, weight, intake and output, and measurements as applicable, in an accurate and precise manner.
• Performs clinical patient procedures. Examples: EKG’s, urinary catheterization, IV access and discontinuation, etc. as trained or instructed by the Emergency Department RN.
• Notifies nurse of changes in patient’s conditions in a timely and appropriate manner.
• Greets and interviews patients, obtains signatures for the purpose of initiating the patient record, and generates the admission records in the computer.
• Transports patients as needed through the facility.
• Assists in the Emergency Preparedness efforts of the hospital.

EDUCATION REQUIREMENTS:

High school diploma or equivalent is required.

CERTIFICATION / LICENSURE::

Must be certified by the Illinois department of registration as a CNA, MA or licensed by the Department of Public Health as an EMT-B or Student Nurse.

Current CPR certification is required.

EXPERIENCE REQUIREMENTS:

Computer skills

Basic medical and office equipment skills.

Ability to perform vital signs, vision screening, specimen collection, tests/procedures as trained.

Must have the ability to follow written and verbal directions

Applicant will be required to complete orientation and annual competency standards as outlined by hospital policies and procedures.

Previous patient care technician experience or equivalent preferred.

WORK CONDITIONS:

Work is performed in a fast-paced hospital environment. Work areas are well lit and climate controlled. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Procedures or other job-related tasks may involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them. Use of appropriate protective measures is required for every employee engaged in these tasks.

PHSICAL ACTIVITY:

Extensive standing, walking, stopping, reaching; some sitting, pushing, pulling, lifting of medium to heavy weights required. Possible exposure to hazardous materials

The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.