Anderson County Veterans Service Office is hiring for a Veterans Service Director. The best candidate will have ample experience in the field. To perform this job successfully, an applicant must be a team player and possess exceptional verbal and written communicate skills. A courteous and friendly demeanor is must.

WE ARE LOOKING FOR PEOPLE WHO:

• Are an A team player.
• Are self-motivated and eager to learn.
• Uphold the utmost confidentiality.
• Possess organization skills that lends to the need for details.
• Thrive in a dynamic and collaborative environment and are comfortable dealing with fast pace environment.
• Have a clear, professional and informative communication style.

POSITION PURPOSE: The Director of Anderson County Veterans Services has the solemn, unwavering mission to serve the veterans of Anderson County and their dependents in obtaining the entitlements they justly deserve. We will serve them with dignity and compassion; work as an advocate to ease the anxiety and confusion of those who seek our assistance ensuring they receive quality care, support, entitlements and the recognition earned by their service to the nation. Plan, coordinate and administer the Veterans Service Program for Anderson County to enhance citizens' awareness of the sacrifices that veterans have made.

KEY BEHAVIORS FOR SUCCESS:

• Problem-solving skills and a keen eye for detail
• An ability to work independently or as a team player
• An ability to stick to tight deadlines
• An ability to prioritize work activities in a constantly changing environment and work effectively under stressful situations
• Collaborate with professionals in the field to assist veteran specific needs
• Ensure security and privacy of records and systems
• Have working knowledge of computer tracking systems to perform daily duties

MAJOR DUTIES AND RESPONSIBILITIES:

• Interview, advise and counsel veterans and their dependents concerning all rights, privileges and benefits such as pensions, compensation, education, hospitalization, insurance, home loans, burials & death benefits, discharge reviews, medical care, veteran's preference and other miscellaneous benefits in which they may be entitled to under and law, state or federal.
• Directly responsible to the Anderson County Veterans Advisory Committee. Establish and maintain office history (i.e., client visits, claims files, phone calls, out of office visits, etc.) Develop monthly / quarterly reports to full commission providing data for historical documentation.
• Prepare formal claims and compile appropriate supporting documents and evidence in support of claims for appropriate agency; review denied claims and assist veterans and their dependents in preparing rebuttals to adverse benefits/decisions for presentation to the claims service for prosecution.
• Establish and staff Satellite Offices for the outer reaches of the county to allow for extended and quality services to reach veterans and their dependents unable to travel to the county seat.
• Conduct visits to veterans and their dependents, which are in hospitals, nursing homes, Assisted Living Facilities and private residences, provide comradery and assistance in filing claims as necessary.
• Coordinate and assist local Funeral Homes in obtaining necessary documentation to ensure Veterans are provided their entitled burial benefits.
• Perform as the coordinator on County Veterans' activities, to include the Memorial Day Remembrance Program and participate with other county Veterans activities such as Veterans Appreciation Breakfast.
• Provide availability for emergencies, after normal hours and over weekends, by maintaining cellular communications to assist and provide guidance in the event of a veteran's death, homelessness or other emergency.

NECESSARY WORK REQUIREMENTS:

• Education: High School Graduate.
• Must be able to understand, interpret and apply the various laws, regulations, and directives relating to the U.S. Department of Veterans Affairs policies, and procedures.
• Must be able to express him/herself reasonably well in writing.
• Must have workable computer skills.
• Must be able to complete the accreditation certification program conducted by the Tennessee Department of Veterans Services and maintain that accreditation certification.
• Must keep abreast of and maintain working knowledge of various organizations and functioning of State and Federal Government Offices.

DESIRED SPECIAL REQUIREMENTS:

• Honorably Discharged veteran from one of the branches of the Armed Forces.

WHAT IS IN IT FOR YOU:

• County Paid Benefits
  • FREE Short Term Disability
  • FREE Life Insurance
  • FREE Onsite Health Clinic (with the purchase of medical coverage)
  • FREE Employee Only Basic Dental Plan
  • FREE Telehealth: medical and behavioral
  • FREE Employee Assistance Program
• County Share Payment of Benefits
  • Medical / Behavioral / Prescription
  • Vision / Dental (buy-up and family plan)
  • State Defined Retirement
• Voluntary Benefit Options
  • Accident
  • Critical Care / Cancer
  • Long Term Disability
  • Pet Insurance
  • 401k (Roth plan available) and 457b Retirement
• Personal Time Off
  • Sick
  • Personal
  • Vacation

The Anderson County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Signatures below indicate the receipt and review of this job description by the employee assigned to the job and the immediate supervisor.