ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

• Anticipated Date of Application Window Closure: 03/21/2024 (or until filled)
• Schedule: (40 hours per week) Monday - Friday, 7:00am - 5:00pm or 8:00am - 6:00pm and rotating Saturday 8:00am - 12:00pm (schedule may vary) 
• Hiring Pay Range: $19.50 - $22.50 per hour 
  • The hiring pay range for this position includes an additional $2.00 per hour Premium Pay added to your base pay. Only applicable while working in the Customer Care Center.

Benefits Package Offered (Subject to Eligibility Requirements) 

• Paid Vacation, Sick, and Holiday Time 
• Discretionary Annual Bonus and 401(k) Match
• Company Subsidized Medical, Dental, and Vision Insurance Available for Employee, Employee Spouse, Employee Child(ren), and Employee Family
• Healthcare and Dependent Care Flexible Spending Account
• Health Savings Account and Limited Purpose Flexible Spending Account for High Deductible Health Plan (HDHP)
• Company Provided Employee Life, Employee AD&D, and Long-Term Disability Insurance
• Supplemental Life Insurance for Employee, Spouse, and Child(ren)
• Supplemental AD&D Insurance for Employee and Spouse
• Short-Term Disability
• Employee Assistance Program
• Tuition Assistance Program
• Professional Development Resources
• Employee Banking Services
• Free Employee Parking

Summary 

• As a Customer Care Center Representative for ANB Bank, you will provide client service to respond to questions/concerns and assist through resolution of various issues. Facilitate product acquisition through various channels of the Bank (e.g. phone, e-mail, online-chat, and internet). Gather information and close on product sales demonstrating intermediate skills and knowledge of ANB Bank products and benefits. Identify customer events to provide solutions on products and close on product sales that meet the customer's needs and facilitate the customer's financial security through relationship sales. Empathize with customers and provide offers & solutions to make it easy for customers to acquire an ANB Bank product. Live the brand - We are a Bank like no other, expect more.

Qualifications 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilities 

• Answer incoming telephone calls and assist customers with account inquiries, research requests and other account maintenance. Respond to customer needs and priorities; establish effective working relationships with customers; identify and take appropriate action to meet customer needs.
• Acquires and demonstrates proficiency in applying intermediate referral skills and relationship building with customers by understanding life events and learning the multiple company product opportunities.
• Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
• Acquires and demonstrates proficiency in applying intermediate knowledge of products, services, and processes.
• Orders and Reorders checks and ATM/Debit Cards.
• Provide customers with information on consumer basic deposit accounts, rates, service charges, restrictions and other relevant account information.
• May interview retail loan applicants to determine their needs and advises them of various credit products. Requests specific information necessary for loan underwriting.
• Process a variety of mail requests and complete maintenance as required.
• Perform backroom functions necessary to insure the ongoing integrity of the deposit system.
• Provide support to other Customer Care Center Representatives, as needed.
• Cross train in all Customer Care Center responsibilities.
• Delivers quality of service as defined by department standards.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements.
• Maintains current knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Other duties may be assigned. 

Education and/or Experience 

• 2 years of banking experience or call center/customer service experience; or equivalent combination of education and experience.

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant’s wage rate history, ANB Bank will not rely on it in determining a wage rate.

ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.