7 Front Desk Supervisor Jobs in Garden, CA
Anaheim Marriott Suites is Hiring a Front Desk Supervisor Near Garden, CA
What’s in it for you…
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
The impact you’ll make…
The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction.
You’ll enjoy this job because…
- You want to grow within Front Office
- You enjoy providing excellent guest experience
- You’re self-motivated to go above and beyond
What you’ll be doing…
- Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests
- Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
- Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
- Maintain knowledge of all of hotel outlet offerings, facilities and local area events
- Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
- Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
- Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
- Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
- Maintain a detailed log with all guest issues and resolutions
- Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
- Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
- Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week”
- Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
- Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
- Must possess basic ability to analyze and understand forecasts and budgets
- Other duties as assigned
You should be able to…
- Speak, read, and write in primary language used in the workplace
- Sit, stand, walk, and be in front of a computer for 8 hours
Requirements…
- Customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Notice of Collection for California Applicants:
https://hostmark.box.com/s/z97mjjfcj73a8saw36kb2tfgaxkfat1b
Source: Hospitality Online
Job Summary
Full Time
Accommodations
$41k-57k (estimate)
03/19/2024
05/22/2024
anaheimcamarriottsuites.com
GARDEN GROVE, CA
25 - 50
Private
PAT SEMINARIO
<$5M
Accommodations
Related Companies
The job skills required for Front Desk Supervisor include Front Office, Customer Service, Promotion, Accounting, Front Office Operations, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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