At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat competition. Our teams work together to help each other succeed, and we do right by our clients so they can do right by theirs. First and foremost, we invest in our employees. That investment shows in everything we do; education and development programs, comprehensive and competitive benefits, and an organizational structure that's 43% owned by employee shareholders.

Our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace that reflects the communities we serve. ​You will have the opportunity volunteer within Amwins through a wide range of committees and in your community through the Amwins Foundation and Summer of Service. Working at Amwins means you love what you do, how you do it and, ultimately, who you do it with. Whether it's today or 150 years from now, we continue to invest in our culture and your development so opportunities for growth and career advancement are never in short supply.

At Amwins, we win together — and have a good time doing it. Learn more about us at amwins.com. We see you in Amwins blue! The Customer Service Representative will provide administrative and customer service support to Broker Select and Legacy Accounts (Clients) and the Sales and Sales Support Teams. This position is in office with a hybrid schedule: 3 days in the office and 2 days from home after training requirements have been met.

RESPONSIBILITIES:

• Assist with all servicing issues, related products, and services.
• Act as liaison between Sales/Sales Support and Clients on post sale/renewal needs (enrollments and ID Cards, etc.).
• Act as liaison between Clients and insurance carriers (claims issues).
• Complete enrollment, claims, HRA, and FSA audits as required.
• Receive all applications (new and existing groups) and review them for completeness, acquire missing information, and forward them for processing or process them directly with carriers as appropriate.
• Respond clearly and accurately to client communications regarding benefits, applications, account status, procedures, etc...
• Initiate contact with clients by telephone or email regarding questions or problems.
• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures, and communicate this knowledge to clients as necessary.
• Maintain a high degree of accuracy and timeliness; meet or exceed the performance standards.
• Ability to analyze processes and procedures to determine the most efficient methods of providing administrative support.
• Recommend opportunities for automation and/or reorganization and discuss them with management.
• Other duties as assigned.

This list is not intended to be an all-inclusive representation of the responsibilities of this position but instead is intended to present a summary of its major functions. Specific assignments may be changed at the discretion of management.

EDUCATION, TRAINING, LICENSING & CERTIFICATION REQUIREMENTS:

• A Health and Life license is recommended but not required.

EXPERIENCE REQUIREMENTS:

• Minimum of three years customer service experience in insurance sales.
• Good math aptitude.
• Excellent organizational skills.
• Ability to prioritize work and meet established deadlines.
• Excellent communication skills.
• Excellent interpersonal skills.
• Basic proficiency with Microsoft Office, including Excel, Publisher, PowerPoint, Outlook, and Word.

Job Types: Full-time, Permanent

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Hunt Valley, MD 21031: Relocate before starting work (Required)

Work Location: Hybrid remote in Hunt Valley, MD 21031