Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional guest service, checking guests in and out, making reservations, and ensuring a pleasant experience for all visitors.

Duties:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services and amenities
- Process reservations over the phone, online, and in person
- Manage guest requests promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Experience:
- Previous experience in a customer service role, preferably in a hotel setting
- Proficiency with phone systems and reservation software
- Strong communication and interpersonal skills
- Multilingual abilities are a plus
- Knowledge of front desk operations, including night audit procedures
- Familiarity with hospitality management practices

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance skills

Requirements:
- Excellent customer service skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong attention to detail and organizational skills
- High school diploma or equivalent required

Job Types: Full-time, Part-time

Pay: $15.50 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Grand Rapids, MI 49512 (Required)

Ability to Relocate:

• Grand Rapids, MI 49512: Relocate before starting work (Required)

Work Location: In person