Our Guest Service Representatives serve as our guests’ first point of contact and manages all aspects of their stay. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you! Ultimately, you will help create a memorable stay for our guests.

This is a part or full time position with various hours between 1st & 2nd shift. Weekend availability is required.

Perks & Benefits:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our Full Time benefits package covers:

Physical & Mental Wellness:

• Comprehensive benefits package including medical, dental, vision and flex plans
• Paid time off, holiday pay, and Sick Pay

Financial & Occupational Wellness:

• Competitive Compensation with incentives
• Associate referral program
• Brand and company training classes for career growth and development
• 401K Savings Plan with matching funds
• Tuition reimbursement

Personal Wellness:

• Shift Meals
• Food & Beverage discounts
• Exclusive hotel rate discounts

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guests’ complaints in a timely and professional manner
• Work with our housekeeping team to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP guests and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Communicate with guests via email and guest messaging system - before, during, and after their stay
• Maintain accurate records of guest requests, work orders, and issues

Experience/Skills Preferred

• Hotel Guest Service Representative, Receptionist or similar role
• Experience with hotel reservations software, specifically Opera PMS
• Familiarity with hotel systems like Quore, Kipsu, B4 CheckIn, and Relay
• Understanding of how travel planning websites operate, like Booking and Expedia
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Free parking
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• We are an industry that works on the weekends and holidays. Are you available to regularly work weekends and fairly scheduled holidays?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: In person